MG 2.1 License out of sync

[dtrumbower]

Upgrading to Xen 2.x and get this error. We downloaded 2.1.5 from our customer portal. Is it possible to not have a license and still download? I believe we purchased the Xen 2 Media Gallery.


The following issues must be resolved as soon as possible. Once they have been resolved, check for upgrades again to confirm.

• You are running XenForo Media Gallery which your license does not permit you to.

 

[Chris D]

Is it possible you have multiple licenses in different customer accounts?

I’m not seeing a record of the license check in the customer account associated with your forum account.

Did you originally acquire XF from a different source before purchasing a license from us?

 

[dtrumbower]

This is the only license account we have. <snip>

 

[dtrumbower]

Maybe we didn't purchase the 2.x Media Gallery. Can you still download it if you don't purchase a license?

 

[dtrumbower]

@Chris D so we have no Media gallery license? I know renewals where purchased Oct 30 or 31 2019.

 

[Paul B]

It's probably better to submit a ticket so we can discuss it there - to avoid discussing any personal/account details in public.

 

[dtrumbower]

Done