Hrm.. also please be sure that any payments you make for hosting is to paypal@xfhost.net - which should be at the top of each invoice. If you're paying another paypal account, please email me (rkennedy@iqnection.com).
Thanks!
Thanks!
IQnection Acquires xFhost.net
- Thread starter kprojects
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Bingo. This happens way too often. One man band operations rarely work out when it comes to hosting. Its simply not possible to provide a good level of service if you, or someone capable isn't there to run the place 24/7/365.
It would have been nice for an email to be sent to the current clients of XFhost..I found out the company had been sold by my forum suspension for unpaid invoices that I never received.
Nice welcome! I would not have even seen this thread and still would not have known, if Mike had not let me know. Not what I expect of any hosting company - sorry!
Nice welcome! I would not have even seen this thread and still would not have known, if Mike had not let me know. Not what I expect of any hosting company - sorry!
tekgirl,
Please accept my apology. This is not how we run our hosting company. The billing software was not configured correctly and it was not automatically generating invoices. Once I fixed it, it shot out invoices to everyone and suspended some accounts. This isn't something you did at all, but how the software was misconfigured.
Feel free to reach out to me directly if you have any questions.
Thanks,
Rob
Jaxel,
Shoot me an email w/ the site details - I'll check into it for you - likely nothing will change.
Thanks!
Rob
Mike Edge
Well-known member
Hi Jaxel, That was a gift from me to you. Your test bed is on my personal server, so the changes at xF Host have no effect on that. Anyway, it's new years eve, so everyone have a good one and be safe!
Hi thanks for the reply back and love to see better faster support to be added, I think I speak for everyone when I say can we get a price range? xD Other than that it seems to be all what we wanted to know and by any chance will there be any online jobs available like ticket support/live chat?
Been with urljet for 3 years, wouldn't think of going anywhere else, any tickets I have submitted have been answered and then the matter solved within an hr. No downtime,
Price is a bit higher than most, totally agree, but then again I get what I pay for, all I can ask,
Adam Howard
Well-known member
Can you please also be so kind as to double check all the permission / owner settings on all files on all accounts. This is something that I keep running into.
Thank you in advance & Happy New Year.
Adam,
If you're running into an issue I'd be happy to help you out. Can you submit a ticket or email me directly @ rkennedy@iqnection.com (or even support@iqnection.com .. it will automatically create a ticket in our main helpdesk).
Thanks!
Rob
If you're running into an issue I'd be happy to help you out. Can you submit a ticket or email me directly @ rkennedy@iqnection.com (or even support@iqnection.com .. it will automatically create a ticket in our main helpdesk).
Thanks!
Rob
Adam Howard
Well-known member
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