XF 1.4 IE 10

[DaveM]

I have a user that when they use IE10 it strips out the thread text editor buttons from the top of the post box. If they use any other browser it works. I am assuming this would be some setting in IE but I have no idea what?

This is what it looks like for them when using IE

 

[Martok]

I assume you mean the text editor buttons are missing?

I see you are using UI.X. Can you confirm with the user that the buttons are also missing in the default style? Also, are you using any add-ons that may affect the text editor in any way?

 

[DaveM]

Yes they also missing in the default XF style and this is what is making me think that it is some setting in IE itself that is doing this. As I said any other browser they use it works as it should

 

[Martok]

Firstly check if the user has javascript disabled in the browser; if it is, this will be the cause of the text editor to disappear.

 

[Mike]

Is this in 1.4.7? Have they enabled any compatibility modes?

 

[DaveM]

No it is 1.4.6 and they have tried compatibility mode already no change

 

[Mike]

What is their user agent? http://whatsmyuseragent.com/

 

[DaveM]

What is their user agent? http://whatsmyuseragent.com/

I have no idea but I have just found out this happens when they connect via a proxy server at work, so this leads me to believe that the proxy is stopping the formatting.

 

[Mike]

That seems likely. It may be manipulating the JS response, for example.

 

[DaveM]

Thanks for the help with this so now I just have to wait and see if they can fix it at all.