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I just bought a licenses but can't see any renewal

Discussion in 'XenForo Pre-Sales Questions' started by Oneplus, Sep 23, 2016.

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  1. Oneplus

    Oneplus New Member

    Hi, it is urgently.
    I just bought a 140USD licenses with my account, but after payment success by PayPal. I didn't see any update in my account, it still notice me:
    You do not currently have any licenses.
    Can you help me to solve this problem?
     
  2. whynot

    whynot Well-Known Member

    Be patient, it will appear there in a few hours.
    If not then contact support.
     
  3. kenwang

    kenwang New Member

    OK, thank you!
     
  4. Oneplus

    Oneplus New Member

    But it have been 3 hours.
     
  5. Mike

    Mike XenForo Developer Staff Member

    We have responded to your ticket.
     
  6. Oneplus

    Oneplus New Member

    Hi, I can not track my ticket, can you please send an email to <removed>, or just open a conversation for me, thanks.
     
    Last edited by a moderator: Sep 23, 2016
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Issues regarding payments and licenses are only dealt with via ticket.

    You can access the ticket via the URL in the email sent with each response.
     
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