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I can't login

Discussion in 'General XenForo Discussion and Feedback' started by Owen, Nov 15, 2013.

  1. Owen

    Owen Member

    I try to login to we're i bought the license and it said no such email found
     
  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    Have you submitted a ticket yet? Use the contact form.
     
  3. Owen

    Owen Member

    I Can'tLogin SO I Cant Make One
     
  4. Slavik

    Slavik XenForo Moderator Staff Member

    Use the contact form and we can look into it.
     
  5. Owen

    Owen Member

    What COntact Form
     
  6. Slavik

    Slavik XenForo Moderator Staff Member

  7. Carlos

    Carlos Well-Known Member

    At the bottom of the forums, it says "Contact Us." That's what they were referring to.
     
  8. Owen

    Owen Member

    I have contacted them still no reply for about 2 weeks
     
  9. oman

    oman Well-Known Member

    Usually tickets are responded to within a few hours. Have you checked the link of the ticket you were given? Have you checked your spam box for the email notification of a reply?
     
  10. Owen

    Owen Member

    Yep still no reply
     
  11. oman

    oman Well-Known Member

    Create a new ticket, and make sure it submits. You should get a reply soon.
     
  12. Jeremy

    Jeremy XenForo Moderator Staff Member

    Your ticket was received and should have been replied to. Check your spam folders as well as your trash, the response may have landed there unknowingly.

    All tickets are responded to ASAP, yours included.
     
  13. Adam Howard

    Adam Howard Well-Known Member

    Make sure talso that this account is associated with a valid e-mail address.

    (I had someone once kept claiming they were not getting mails. They had used a disposable e-mail that was long gone... Something obviously you should not do on XenForo.com)
     
    Last edited: Nov 20, 2013

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