Qwest
Member
I am in the middle of a really ugly situation with vBulletin and I'm wondering how the Xenforo support will handle it (because I know I'll likely end up selling a forum or two in the future not matter what platform I launch on).
Please before anyone replies: I am not at all interested in a vb vs. xenforo discussion and I am not a disgruntled vb customer come here to post a thinly veiled jab at vb. I like vb, even vb4 and I also think I take some fault in the situation for mis-understanding (ok I didn't thoroughly read it) the license agreement. I just want to know xenforo's take and how I could expect a similar situation to be handled.
So, I sold a vb forum 2 years ago. The new owner and I agreed that the license didn't come with the purchase and that I would keep my vb license registered to the domain for up to 6 months giving him time to buy his own. I kept it there for a year... I recently bought an upgrade to vb4 and for the first time in years I used the support ticket system for a few minor things (update to my newest email address, asked questions about Impex, etc). vBulletin told me they won't support my support tickets and suspended my license (locking me out from downloading anything: security updates, mods on vb.org, anything).
They stated the site (the one I sold) was running on my license number but wasn't licensed and that I needed to take the site down or buy a new license. I explained that I no longer own the site, it's not on any server I control, and I don't own the domain. They didn't care, they stated that my license will remain suspended until the site is down or is licensed. I tried contacting the new owner, sent a take down request to their hosting provider, everything I could think of to do and got nowhere. I explained to vb that I'd done everything I could possibly do to be in compliance. They stated my license is still suspended. So now my license that I recently paid to upgrade to vb4 is suspended and useless to me. There is nothing I can do about it, vB knows there's nothing I can do about it, and their response is literally indifference.
Would Xenforo handle this situation the same way?
Please before anyone replies: I am not at all interested in a vb vs. xenforo discussion and I am not a disgruntled vb customer come here to post a thinly veiled jab at vb. I like vb, even vb4 and I also think I take some fault in the situation for mis-understanding (ok I didn't thoroughly read it) the license agreement. I just want to know xenforo's take and how I could expect a similar situation to be handled.
So, I sold a vb forum 2 years ago. The new owner and I agreed that the license didn't come with the purchase and that I would keep my vb license registered to the domain for up to 6 months giving him time to buy his own. I kept it there for a year... I recently bought an upgrade to vb4 and for the first time in years I used the support ticket system for a few minor things (update to my newest email address, asked questions about Impex, etc). vBulletin told me they won't support my support tickets and suspended my license (locking me out from downloading anything: security updates, mods on vb.org, anything).
They stated the site (the one I sold) was running on my license number but wasn't licensed and that I needed to take the site down or buy a new license. I explained that I no longer own the site, it's not on any server I control, and I don't own the domain. They didn't care, they stated that my license will remain suspended until the site is down or is licensed. I tried contacting the new owner, sent a take down request to their hosting provider, everything I could think of to do and got nowhere. I explained to vb that I'd done everything I could possibly do to be in compliance. They stated my license is still suspended. So now my license that I recently paid to upgrade to vb4 is suspended and useless to me. There is nothing I can do about it, vB knows there's nothing I can do about it, and their response is literally indifference.
Would Xenforo handle this situation the same way?
