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"Hidden" Members

Discussion in 'Troubleshooting and Problems' started by lazer, Dec 13, 2012.

  1. lazer

    lazer Well-Known Member

    It seems that, when our members edit a certain part of their profile (I'm guessing), their status becomes hidden and as they do not have the permission to manually set their hidden status, they remain hidden for good.

    Has anyone else encountered this issue?
    Did you resolve it?

    Thanks :)
  2. CyclingTribe

    CyclingTribe Well-Known Member

    Nope, not heard of this one before.

    What add-ons do you have installed? Do any of them allow users to change/edit their profile outside of the standard XF settings?

    These users definitely don't have the "Show online status" tickbox in their username drop-down?
    Jake Bunce likes this.
  3. lazer

    lazer Well-Known Member

    Nothing special really...nothing that has changed the "Privacy" page in profile settings (to my knowledge).

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  4. CyclingTribe

    CyclingTribe Well-Known Member

    What happens if you enable the online status permission for the Registered usergroup? Do they see the option then?

    And just to check, you haven't changed any of the templates or installed a custom theme? And if you have installed one, you've checked to see if this happens in all themes?
    Jake Bunce likes this.
  5. lazer

    lazer Well-Known Member

    Will check that when I am able to, cheers Shaun.
  6. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    If the problem persists then I would like to take a look because that's weird. I can take a look if you send me a URL and admin login.
    CyclingTribe likes this.
  7. lazer

    lazer Well-Known Member

    Of course, thank you Jake... ;)

    Will PM you later when I'm "in position".

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