1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Help, I am getting too many messages!

Discussion in 'Forum Management' started by =MGN=RedEagle, Jun 18, 2014.

  1. =MGN=RedEagle

    =MGN=RedEagle Well-Known Member

    Hi there,

    As a forum admin of a new but active forum I am getting as many as 45 new messages a day. I have tried auto replies which direct people to certain places and so forth... I have put something in my signature which says only message me if it is urgent. I am thinking about trying a ticket system or something else to resolve gaming-server related issues.

    Any tips for me in this problem?
  2. Alfa1

    Alfa1 Well-Known Member

    start with installing a helpdesk, so that users can open support tickets and staff can handle those.
    then get an add-on that presents users with a warning if they try message you. mine states that I get more messages than I can read and that support requests should be posted to the helpdesk and any such private message will be deleted.
  3. =MGN=RedEagle

    =MGN=RedEagle Well-Known Member

    "add-on that presents users with a warning if they try message you"
    Where can I get this?

Share This Page