Have you seen...?

Maybe he lost his XenForo password.
If that's the case, and he's still not providing the basic support on Snog's site for 61 days,
his last message on here was July 12, 2024 (89 days),
and his last message on Snogs on August 10, 2024 (60 days),
All they need to do is log in once every 3 months 45 days.
you would think that XenForo would share some liability if
We are already dealing with it.
they are dealing with this by still having paid add ons available for purchase in the resources section that are unsupported or unmaintained.

XF needs to remove the paid add ons at the very least to protect XenForo customers if there are unclear answers or uncertainties around the paid add ons.

Or, you're going to have more XenForo customers that purchase add ons through the resource listings and have PayPal activity like this for unsupported and unmaintained add ons.

1728458137392.webp


If XF is "dealing with it" by still having these add ons up for sale, breaking their own terms, you would think they share some liability in this from this day on by having them still listed, unless they plan on supporting them themselves.

Most of the add ons work, but they still need support, from what I've found as it's not a one-size fits all solution for what is currently up. However, I've not migrated all from 2.2 to 2.3 to know for sure which other paid add ons might not work at this point. Some are only advertised to work on 2.2, but there are some at prices like $30 that advertise 2.3 (support included) too:

I don't want to sound harsh, and I can empathize with personal situations. However, you do not handle this by leaving everything in the dark. You relay a simple message that "The add ons purchased are currently being supported by X" or "The add ons purchased (and no longer for sale on XF) will return to a maintained stats on/about X" -- it's as simple as that. I don't need to know why he's gone, just that the work is supported. He owes paying customers that at the very least.

@Chris D @Kier @Paul B
 
If that's the case, and he's still not providing the basic support on Snog's site for 61 days,
his last message on here was July 12, 2024 (89 days),
and his last message on Snogs on August 10, 2024 (60 days),

you would think that XenForo would share some liability if

they are dealing with this by still having paid add ons available for purchase in the resources section that are unsupported or unmaintained.

XF needs to remove the paid add ons at the very least to protect XenForo customers if there are unclear answers or uncertainties around the paid add ons.

Or, you're going to have more XenForo customers that purchase add ons through the resource listings and have PayPal activity like this for unsupported and unmaintained add ons.

View attachment 312255

If XF is "dealing with it" by still having these add ons up for sale, breaking their own terms, you would think they share some liability in this from this day on by having them still listed, unless they plan on supporting them themselves.

Most of the add ons work, but they still need support, from what I've found as it's not a one-size fits all solution for what is currently up. However, I've not migrated all from 2.2 to 2.3 to know for sure which other paid add ons might not work at this point. Some are only advertised to work on 2.2, but there are some at prices like $30 that advertise 2.3 (support included) too:

I don't want to sound harsh, and I can empathize with personal situations. However, you do not handle this by leaving everything in the dark. You relay a simple message that "The add ons purchased are currently being supported by X" or "The add ons purchased (and no longer for sale on XF) will return to a maintained stats on/about X" -- it's as simple as that. I don't need to know why he's gone, just that the work is supported. He owes paying customers that at the very least.

@Chris D @Kier @Paul B
Putting this aside ozzy could actually be ill or severely injured.
Meaning he cannot even login to his site or on xf.
So the idea is that you contact him via email as he would be checking that.
We can't be too harsh on him because that can put the stress levels up in people.
 
If that's the case, and he's still not providing the basic support on Snog's site for 61 days,
his last message on here was July 12, 2024 (89 days),
and his last message on Snogs on August 10, 2024 (60 days),

you would think that XenForo would share some liability if

they are dealing with this by still having paid add ons available for purchase in the resources section that are unsupported or unmaintained.

XF needs to remove the paid add ons at the very least to protect XenForo customers if there are unclear answers or uncertainties around the paid add ons.

Or, you're going to have more XenForo customers that purchase add ons through the resource listings and have PayPal activity like this for unsupported and unmaintained add ons.

View attachment 312255

If XF is "dealing with it" by still having these add ons up for sale, breaking their own terms, you would think they share some liability in this from this day on by having them still listed, unless they plan on supporting them themselves.

Most of the add ons work, but they still need support, from what I've found as it's not a one-size fits all solution for what is currently up. However, I've not migrated all from 2.2 to 2.3 to know for sure which other paid add ons might not work at this point. Some are only advertised to work on 2.2, but there are some at prices like $30 that advertise 2.3 (support included) too:

I don't want to sound harsh, and I can empathize with personal situations. However, you do not handle this by leaving everything in the dark. You relay a simple message that "The add ons purchased are currently being supported by X" or "The add ons purchased (and no longer for sale on XF) will return to a maintained stats on/about X" -- it's as simple as that. I don't need to know why he's gone, just that the work is supported. He owes paying customers that at the very least.

@Chris D @Kier @Paul B

Excuse me but if we say “we’re handling it” I can absolutely assure you that doesn’t mean “leaving everything in the dark”. We haven’t been able to handle it via our usual automatic methods, so we are following the process manually, which started as soon as we became aware of his absence.

We have no intention whatsoever leaving those add-ons available and we have for the last 6 days been trying to get hold of the add-on author, who currently appears to be bypassing the automatic housekeeping by logging on briefly and ignoring everything.

We have to balance what is in the best interests of potential new customers (who will be still eligible for chargebacks) versus the community at large, most of who would probably rather see Ozzy47 come back and support their add-ons, rather than logging in one morning to find over 600 deleted ones.

So, yeah, we’ve given him the slightest additional bit of fair warning just to ensure he is aware of what is going to happen if he doesn’t reply and if he chooses to ignore those despite the warnings then his products will be gone from this website on Monday, along with his reputation, I imagine.
 
This seems to me to be a reasonable procedure, it would be unfortunate to come to this but it no longer depends on you so the ball is in the developer's court and he seems to have all the cards in his hands to avoid this.
 
Excuse me but if we say “we’re handling it” I can absolutely assure you that doesn’t mean “leaving everything in the dark”
You took what I wrote out of context, but thank you for handling it.
I don't want to sound harsh, and I can empathize with personal situations. However, you do not handle this by leaving everything in the dark. You relay a simple message that "The add ons purchased are currently being supported by X" or "The add ons purchased (and no longer for sale on XF) will return to a maintained stats on/about X" -- it's as simple as that. I don't need to know why he's gone, just that the work is supported. He owes paying customers that at the very least.
That entire paragraph is about Ozzy, nothing to do with XF.
 
I hope this will be a learning lesson to entrust one person with so many add-ons.

I also think that the add-on market here should be more strongly regulated and even more strictly controlled and that a certain number of add-ons (10) should be deposited with XF, which should happen in a case like this.
 
Apologies. The paragraph before also relevant to what I said in terms of taking liability. Either way I felt there was doubt cast as to the extent we are dealing with it so I thought I would clarify.
This.

@frm

You need to understand xf is an actual small business.
These guys have certain rules that they go by.
So if you were in ozzy's position and couldn't reply or ignored their requests your addons would be deleted.

Gotta trust xf and their rules.
 
I hope this will be a learning lesson to entrust one person with so many add-ons.

I also think that the add-on market here should be more strongly regulated and even more strictly controlled and that a certain number of add-ons (10) should be deposited with XF, which should happen in a case like this.

Now how are you going to limit a developer from creating add-ons, free or paid? You aren't.

..and "depositing add-ons", not sure I understand that concept. Unless you're meaning all add-ons should only be available on XenForo.com. That would take quite a bit of custom development on XenForo's part and I'm not sure many add-on developers would look at that as a move in the right direction either.

If Ozzy's add-ons do end up being removed permanently, it will definitely affect many sites and admins. That being said many of those add-ons likely could easily be removed from your site, when they no longer work, with little to no impact to your end users which is the only real immediate concern for any admin. In the meantime, there are capable developers out there that can build new add-ons that function like existing unsupported add-ons.

When asked the question "How many add-ons do you have installed?" the only correct answer is "Too many."
 
It's worth stating that not a single report was made with regards to this.

I only noticed last week when I was reading through some threads.

We cannot be expected to know when a resource author is no longer providing support - we do not monitor threads and members to that level, so it is up to members to flag situations such as this so we are aware.
 
You are right, however the absence of Ozzy on the forums was quite obvious, he went from super active to active then to completely absent... That said, this does not necessarily reflect an absence of support but could be a new strategy, preferring to ensure maintenance of its products on its own site. Unfortunately this is not the case.

The worst part of all this is that its add-ons (or part of it) cannot even be taken over by another developer, its silence preventing any agreement.
 
And those who used to receive support from him and not only regarding his own add-ons... he has for example around fifty good answers to questions. For members who only come to XF to fix a few problems, reading an announcement or a HYS it's obvious that they didn't notice its absence, but for regular members or Staff members you would have to be blind not to notice it ! But maybe you have an irresistible urge to always be right?
 
Every day I tell myself that I should stop participating in this type of thread and concentrate helping members within the limits of my skills, but every day I can't help but open my big mouth! Perhaps I should, like in casinos, request a voluntary ban for certain forums?

Seriously ! That would do me good! and that's free up my brain resources for something else!!

I'll start now.
 
Back
Top Bottom