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Gallery Problem after update

Discussion in 'Media Gallery Support' started by BoomBoomUlli, Dec 3, 2014.

  1. BoomBoomUlli

    BoomBoomUlli Active Member

    Hi i update the Gallery and now i have no admin Panel :
    See screen : ced2d049_h.png

    Have any Idea whats wrong ?
    No errors by the update , rights all set.
    Thx
     
  2. Chris D

    Chris D XenForo Developer Staff Member

    Looks like the add-on cache rebuild didn't finish.
     
  3. BoomBoomUlli

    BoomBoomUlli Active Member

    i do it Manuell , (Yesterday) and at this Day. plus Server restart .
     
  4. Chris D

    Chris D XenForo Developer Staff Member

    It's possibly a corrupt XML file.

    Try downloading the new version again. Re-upload the files again.

    Try upgrading with all other add-ons disabled.

    Try upgrading by typing library/XenGallery/addon-XenGallery.xml in the server path. Also try upgrading by uploading the XML using the Choose file button and browsing for the XML file on your computer.

    It's almost certainly an issue exclusive to you as it hasn't been reported by anyone else.
     
  5. Chris D

    Chris D XenForo Developer Staff Member

    If you are still experiencing an issue, feel free to submit a ticket with login details and we will look into it for you.
     
  6. BoomBoomUlli

    BoomBoomUlli Active Member

    Yep , but in first time i test the rest ;-)
     
  7. BoomBoomUlli

    BoomBoomUlli Active Member

    I do it and now i have this : ced2d049_h.png

    Is start by : rebuild Templates
     
  8. Chris D

    Chris D XenForo Developer Staff Member

    That would indicate an issue with your server. Your host should be able to advise what specifically is being logged for that error from its error logs.
     
  9. BoomBoomUlli

    BoomBoomUlli Active Member

    Yep i know but the issue is start with the last test to update the Gallery.
    But is not bad , we not need the gallery. for this Time.
    Thanks for help.
     
  10. BoomBoomUlli

    BoomBoomUlli Active Member

    Hi,
    We test it with a new Install ( Complett XenForo ) and we have NO Server error !!
    Now i can say it is The Gallery Add-on.
    The Server Config is Korrekt . Maybe you can help now ?
     
  11. Chris D

    Chris D XenForo Developer Staff Member

    It still appears to be an error specific to your environment as no other customer has experienced the same issue. You would need to consult the various server logs to find out what is causing the Internal Server Error you pictured earlier.
     
  12. BoomBoomUlli

    BoomBoomUlli Active Member

    Sry, but is nothing marked in the logs.And with a new install is all Work.
    We change nothing by the server , but ... is work.
    Ok , Than we must setup a Complett new Forum.
     
  13. Chris D

    Chris D XenForo Developer Staff Member

     
  14. BoomBoomUlli

    BoomBoomUlli Active Member

    Hi,
    We fix it like This way > ( same Server config )
    Komplett new Install > Install Addons > install Database Backup
    Now it runs great, we donĀ“t know why the error is coming. but we fix it.
     

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