• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Forum Upgrade - Issue


Active member
I have a forum upgrade (a paid one). I have it set to monthly subscriptions. When it comes time for the next payment. They automatically pay the monthly cost but they are demoted. They are taken out of the donor rank but the subscription remains. How come they are taken out of the rank even though they didn't cancel? How do i fix this?

Here is the upgrade page: