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XF 1.4 Forum erroring out...

Discussion in 'Troubleshooting and Problems' started by bkurkjian, Oct 21, 2014.

  1. bkurkjian

    bkurkjian Member

    Hello,

    I am currently receiving the error message below. When I do pretty much anything on my site, maybe once and a blue moon I'll get it to go to a page/forum without giving me an error; however, any time I click on a forum page, update anything, scroll over my alerts, etc, it gives me an error that my page can no longer be found:

    ErrorException: is_readable(): open_basedir restriction in effect. File(/tmp) is not within the allowed path(s): (G:/PleskVhosts//heavenlychristianforums.com\;C:\Windows\Temp\) - library\Zend\Cache\Backend.php:208
    Generated By: Unknown Account, Thursday at 9:11 PM


    #0 [internal function]: XenForo_Application::handlePhpError(2, 'is_readable(): ...', 'G:\\PleskVhosts\\...', 208, Array)
    #1 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\Zend\Cache\Backend.php(208): is_readable('/tmp')
    #2 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\Zend\Cache\Backend.php(191): Zend_Cache_Backend->_isGoodTmpDir('/tmp')
    #3 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\Zend\Cache\Backend\File.php(123): Zend_Cache_Backend->getTmpDir()
    #4 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\Zend\Cache.php(153): Zend_Cache_Backend_File->__construct(Array)
    #5 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\Zend\Cache.php(94): Zend_Cache::_makeBackend('file', Array, false, false)
    #6 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Application.php(753): Zend_Cache::factory('Core', 'file', Array, Array)
    #7 [internal function]: XenForo_Application->loadCache(Object(Zend_Config))
    #8 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Application.php(960): call_user_func_array(Array, Array)
    #9 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Application.php(991): XenForo_Application->lazyLoad('cache', NULL)
    #10 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Application.php(1601): XenForo_Application::get('cache')
    #11 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Model.php(146): XenForo_Application::getCache()
    #12 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Model\DataRegistry.php(81): XenForo_Model->_getCache(true)
    #13 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\Dependencies\Abstract.php(147): XenForo_Model_DataRegistry->getMulti(Array)
    #14 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\library\XenForo\FrontController.php(127): XenForo_Dependencies_Abstract->preLoadData()
    #15 G:\PleskVhosts\heavenlychristianforums.com\httpdocs\index.php(13): XenForo_FrontController->run()
    #16 {main}


    Thank you,

    Brian
     
  2. Mike

    Mike XenForo Developer Staff Member

    You should disable the cache you enabled in config.php or configure it to point to a directory that you have permission to read from (rather than having it attempt to identify one).
     
  3. bkurkjian

    bkurkjian Member

    I didn't enable the cache. Is that not the default upon install/upgrade? Could it have been from the upgrade I did to a ******* template? By the way, the problems arose when I installed the ******* template. If I revert back to the default Xenforo style/template, I don't have any issues...or at least I didn't, last time I checked.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Paste the contents of your library\config.php, removing any database details such as user and password.
     
  5. bkurkjian

    bkurkjian Member

    <?php

    $config['db']['host'] = 'domain';
    $config['db']['port'] = 'port';
    $config['db']['username'] = 'un';
    $config['db']['password'] = 'pw';
    $config['db']['dbname'] = 'dbname';



    $config['superAdmins'] = '1';
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    I'm currently browsing your site without issue.

    Tooltips and overlays are working, pages are loading, there are no errors in the console.

    Is it still throwing errors for you?
     
  7. bkurkjian

    bkurkjian Member

    Yup, still throwing errors. Here's what happened when I hovered over alerts. Then I exit that box and it tells me my page can't be found but when I refresh the page after a couple minutes, it will take me back to my home screen only to error out again if I try and do something else:

    upload_2014-10-21_14-47-56.png
     
  8. Mike

    Mike XenForo Developer Staff Member

    Please disable all add-ons via the control panel and confirm whether the issue still occurs.
     
  9. bkurkjian

    bkurkjian Member

    I just did and spend a few minutes in my forum, posting, clicking on different forums and hovering over inbox, my user name and alerts and all seems to be working just fine with the template disabled and reverted back to the default XenForo template.
     
  10. bkurkjian

    bkurkjian Member

    Never mind, it's erroring out again even with the default template. It did it this time when someone tried to log in, if that narrows it down at all.
     
  11. Brogan

    Brogan XenForo Moderator Staff Member

    I have just managed to register a new account (Test) without any problem.

    I am currently browsing the site, updating my account details, etc, and unable to reproduce any of the issues you seem to be experiencing.
     
  12. bkurkjian

    bkurkjian Member

    Unfortunately if you stay on the site long enough you will start experiencing it. ******* just confirmed that they were having the same issues on their end, even in the default template. I'm working with my host right now as ******* seems to think it's a server issue. They suggested that I move to a Linux/cPanel. I'm going to have them troubleshoot first to see if it is in fact a server issue and then post an update.
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    If the errors are intermittent and sporadic in nature then that would suggest it is server related.
     
  14. bkurkjian

    bkurkjian Member

    That's what my host confirmed as well. I'm moving from Plesk to cPanel as suggested. I'll work through that today and post an update when I'm finished. Thank you for the help thus far, you all have been great!
     
  15. bkurkjian

    bkurkjian Member

    Update: I switched to cPanel (Linux) and I've been on my forum all day with no errors. Seems as though Plesk (Windows) doesn't work well at all with XenForo. I'm glad I was able to get this all figured out. Thanks again for the help!
     

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