Staff have been able to re-upload large files such as maps without issue, but when normal users attempt to do so the upload completes and they are informed that the file is not a supported type, even when it is.
Analysing the permissions of the user who is having difficulty uploading reveals no issues:
Indeed both file updates and new files have been successfully uploaded and entered the approval queue, although these were smaller files like repaints.
The maximum size is set at over 2 GB, which is large enough to permit the file that is being uploaded:
And the files that have been tried are zip and 7z, which are both on the list of allowed files (and we've had plenty of other successful zip uploads from other users):
I can only assume that something is causing large files to be rejected in the backend for some other reason, and it throws a generic "unsupported" error.
Analysing the permissions of the user who is having difficulty uploading reveals no issues:
Indeed both file updates and new files have been successfully uploaded and entered the approval queue, although these were smaller files like repaints.
The maximum size is set at over 2 GB, which is large enough to permit the file that is being uploaded:
And the files that have been tried are zip and 7z, which are both on the list of allowed files (and we've had plenty of other successful zip uploads from other users):
I can only assume that something is causing large files to be rejected in the backend for some other reason, and it throws a generic "unsupported" error.
