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Facebook Video Unavailable

Discussion in 'Off Topic' started by TheSalt, Nov 15, 2014.

  1. TheSalt

    TheSalt Active Member

    Hello Gang,

    I have a member on my forum who is also a Facebook friend. When he post's Facebook video on my forum and I'm signed into Facebook I can see the video but when I'm signed out of Facebook I get the "Video Unavailable" message in place of the video on my forum. I thought it might have been an issue like making the video "Friends" VS "Public" but I checked the video posted on his Facebook page and they are set to public. Is there some other privacy setting that he will need to change in order to avoid this issue?

    I should also note that when I sign out of Facebook I cannot see any posts on his Facebook page. Could this be the problem, and do you know what setting that is?

    Many Thanks!

    Last edited: Nov 15, 2014
  2. Martok

    Martok Well-Known Member

    From what you are describing, it doesn't sound like any of his stuff is public.

    Can you link here to the video to check (presumably if it's public it wouldn't be an issue)?
  3. TheSalt

    TheSalt Active Member

  4. TheSalt

    TheSalt Active Member

    Here is a video I posted that is also public along with my settings and it works fine. I cant tell him want to change because I cant recreate the problem unless I set the video to friends only.

    Screen Shot 2014-11-14 at 3.19.48 PM.png
  5. Martok

    Martok Well-Known Member

    I can see yours is public due to the globe icon in the screenshot. Can you post a similar screenshot of his video?
  6. TheSalt

    TheSalt Active Member

    Screen Shot 2014-11-15 at 12.42.30 AM.png

    This is a screen shot of his video on his Facebook page.
  7. TheSalt

    TheSalt Active Member

    Oddly, I'm signed into Facebook in another window and I refreshed this page but the video is still unavailable here as you can see in the screen shot below.

    Screen Shot 2014-11-15 at 12.45.06 AM.png
  8. TheSalt

    TheSalt Active Member

    but it is working fine on my forum while I'm signed in on facebook...

    Screen Shot 2014-11-15 at 12.48.00 AM.png
  9. Martok

    Martok Well-Known Member

    I can't see his posts when logged out but can when logged in. I think this means he has his account set to public for those with Facebook accounts but not to guests.
  10. TheSalt

    TheSalt Active Member

    Ok I think I noticed something! That video is on his profile page but it might have been originally saved and shared from his closed facebook group.

    Here is what the video looks like on his page.

    Screen Shot 2014-11-15 at 12.42.30 AM.png

    This is what the video looks like when I click on it. Notice the new setting icon.

    Screen Shot 2014-11-15 at 12.55.37 AM.png

    This is what happens when i try to share it. Notice the disclaimer at the bottom. I will try another video next.

    Screen Shot 2014-11-15 at 12.58.30 AM.png
  11. TheSalt

    TheSalt Active Member

  12. TheSalt

    TheSalt Active Member

    LOL! It's working let me see if I can find it on my forum not working...
  13. TheSalt

    TheSalt Active Member

    I think I might have and idea of what is going on. Let me get back to you. I need to run an experiment.
  14. TheSalt

    TheSalt Active Member

    WOW! What an odd issue... So I went over to my friend Albert's personal Facebook page and found the videos in his photos. Next I went to his closed Facebook group page and saw that he shared a lot of the same videos there. I copied the links to each of the videos on his group and personal page and posted them on my forum and then signed out. The video from his personal page still played but the one from his Facebook group was unavailable once I was signed out.

    Next I tried to share one of my public videos from my page onto his Facebook group page and it didn't work so the experiment stopped there. I was trying to see if video links change if you share a video on another Facebook. I noticed the two identical videos I copied the links from on his personal page and group page where different. I'm wondering if he shared the video from his personal page but copied the link from his closed group page after he shared it there.

    I cant recreate the problem and it's late here so I'll have to wait and ask him in the morning... Below is the Facebook message I got when I tried sharing my video to his group page...

    Screen Shot 2014-11-15 at 1.25.54 AM.png

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