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XF 1.4 External Accounts Error: unable associate FB account

Discussion in 'Troubleshooting and Problems' started by macroforum, Dec 6, 2014.

  1. macroforum

    macroforum Active Member

    Hi,
    i have XF 1.4.3
    My users are unable to pair with the facebook account when they go on External Accounts in User Panel.
    The Facebook integration works ok, the test in ACP is ok. The FB sharing etc etc works ok....
    Antonio
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    What error do they receive?

    Does it work for you?
     
  3. macroforum

    macroforum Active Member

    Yes, for me it works.
    For testing the problem reported by my user , i created new Test account in my forum and new FB account
    When i associate the Test user on my site with FB account, i have this screen
    FB.jpg

    In english the message says " App not configured. The developers of this application have not properly configured to access facebook"
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Your site is available on two domains - www and non-www.
    I suspect that is the problem.

    You need to ensure it is only available at one domain and configure the FB app to match.

    The FAQ in my signature explains how to do that.
     
    macroforum likes this.
  5. macroforum

    macroforum Active Member

    Thanks, now i try :)
     
  6. macroforum

    macroforum Active Member

    Now i configured my forum to www domain, i updated my FB APP with www.domain my i still have the error, nothing changed
    fb1.jpg
     
  7. macroforum

    macroforum Active Member

    In routing index forum in ACP General Information i have media/
    Maybe could be this the probem?
     
  8. macroforum

    macroforum Active Member

    Solved, the FB App was in Off state in Status and Review section :)
    Thanks!
     
  9. Brogan

    Brogan XenForo Moderator Staff Member

    This has been resolved via ticket.

    The app wasn't live.
     
    macroforum likes this.

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