I get requests from users to reset their passwords for them on a fairly regular basis. No problem. I open up the forum in an incognito tab, plug their email address into the forgotten password form, then send them an email explaining the process. They'll get an email from the server, check their spam folder, click the link, etc, etc. The problem is... about half of the time, they respond that this method "didn't work" and they got "an error". I've never been able to get any more specific information out of them, and try as I might, I can't replicate the issue myself. Has anyone else ever run into it?