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Error "The source database connection details are not correct: MySQL server has gone away"

I want to try XenForo and see if it will import correctly my forum in phpbb3
I tried to configure the importer using
MySQL Server: myIp or myIp:8443

I receive the following error
"The source database connection details are not correct: MySQL server has gone away"

Is the demo able to import? Or I need to something else as MySQL Server


Liam W

Well-known member
How can I try if it will be possible to import our forum without errors?

We will not purchase unless we are sure that it will work properly
There is no way. You would have to purchase a license and do a test import. Many people have been successful in importing data.

it is quite a risk, in case of failure I shall have paid and have nothing. In case of problem in importing, are you going to give us technical assistance?

In case of the people who were unsuccessful with importing, what is your policy, do you refund?

If we enable you to access our forum, can you test beforehand that importing is possible and then if it is, we shall purchase the software?


Well-known member
Yes, there is support available for importing. I have yet to hear of a failed import. Importing from your board is possible.


XenForo moderator
Staff member
can I contac you privetly and tell you IP, username, password, ecc.
Support is given to the importers. As of now, I am not aware of any bugs in the phpbb importer.

If you would like someone to do the import for you, there are a variety of people offering paid imports.