XF 1.1 Error message on uploading file

[Shortie]

Hi, I have just recently been getting members posting that they are getting an error message when trying to upload a file to a thread, this has started happening in the last week or so as I used this feature a couple of weeks ago and had no problems.

The error I get is

The following error occurred
 
There was a problem uploading your file
 
xxx.gif

Any help is greatly appreciated. Thanks.

Edit: Also tried changing my avatar and I get this error message

imagejpeg() [function.imagejpeg]: gd-jpeg: JPEG library reports unrecoverable error:
XenForo_Application::handlePhpError() in XenForo/Image/Gd.php at line 208
XenForo_Image_Gd->output() in XenForo/Model/Avatar.php at line 131
XenForo_Model_Avatar->applyAvatar() in XenForo/Model/Avatar.php at line 69
XenForo_Model_Avatar->uploadAvatar() in XenForo/ControllerPublic/Account.php at line 482
XenForo_ControllerPublic_Account->actionAvatarUpload() in XenForo/FrontController.php at line 310
XenForo_FrontController->dispatch() in XenForo/FrontController.php at line 132
XenForo_FrontController->run() in /home/chataddi/public_html/index.php at line 13

Thanks.

 

[kefallon]

Cannot upload photos for some reason getting this message
ErrorException: copy(/var/www/vhosts/ionian-island.co.uk/httpdocs/forums/internal_data/attachments/7/7130-c6e748875a9f750a31feac3de0ad01ce.data) [<a href='function.copy'>function.copy</a>]: failed to open stream: Permission denied -library/XenForo/Helper/File.php:236

any idea what could have caused this have not made any changes recently and it used to work??

 

[Mike]

This is a permission issue somewhere in your internal_data directory or in any of the directories within. You may simply want to recursively chmod the directories to 0777.

 

[kefallon]

Tried this all are 777 apart from 3 files marked 1,2 & 3 that say FLE and cant change 755 permissions from FTP?

 

[Mike]

It's definitely a permission issue. However, I can't say I totally understand your last message. If there are elements that you can't chmod via FTP, it sounds like they are owned by another used, but this would likely indicate a change in server configuration by your host -- they would be able to chmod the files/directories for you.

 

[kefallon]

Still stuck with this all files seem to be 0777, here is full error message

ErrorException: copy(/var/www/vhosts/ionian-island.co.uk/httpdocs/forums/internal_data/attachments/7/7134-cb97a29bd028f29490f3dddd08bc78fd.data) [<a href='function.copy'>function.copy</a>]: failed to open stream: Permission denied -library/XenForo/Helper/File.php:236
Generated By: Phil, Yesterday at 11:51 PM
Stack Trace
#0 [internal function]: XenForo_Application::handlePhpError('/tmp/phpOI226C', '/var/www/vhosts...')
#1 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/Helper/File.php(236): copy('/tmp/phpOI226C', '/var/www/vhosts...')
#2 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/DataWriter/AttachmentData.php(264): XenForo_Helper_File::safeRename('/tmp/phpOI226C', '/var/www/vhosts...')
#3 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/DataWriter/AttachmentData.php(223): XenForo_DataWriter_AttachmentData->_moveFile('/tmp/phpOI226C', Array, false)
#4 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenGallery/DataWriter/AttachmentData.php(62): XenForo_DataWriter_AttachmentData->_writeAttachmentFile('/tmp/phpOI226C', Array)
#5 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/DataWriter/AttachmentData.php(143): XenGallery_DataWriter_AttachmentData->_writeAttachmentFile()
#6 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/DataWriter.php(1409): XenForo_DataWriter_AttachmentData->_postSave()
#7 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/Model/Attachment.php(524): XenForo_DataWriter->save(Object(XenForo_Upload), 309)
#8 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/ControllerPublic/Attachment.php(201): XenForo_Model_Attachment->insertUploadedAttachmentData()
#9 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/FrontController.php(347): XenForo_ControllerPublic_Attachment->actionDoUpload(Object(XenForo_RouteMatch))
#10 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch()
#11 /var/www/vhosts/ionian-island.co.uk/httpdocs/forums/index.php(13): XenForo_FrontController->run()
#12 {main}
Request State
array(3) {
["url"] => string(120) "http://www.ionian-island.co.uk/foru...00d7f25e1fc88a2f79dd478ac8d&content_type=post"
["_GET"] => array(2) {
["hash"] => string(32) "afc8d00d7f25e1fc88a2f79dd478ac8d"
["content_type"] => string(4) "post"
}
["_POST"] => array(7) {
["Filename"] => string(12) "P1020565.jpg"
["_xfNoRedirect"] => string(1) "1"
["_xfSessionId"] => string(32) "84f2bde906fb8cb973eb5d6dba8ed6a1"
["_xfToken"] => string(8) "********"
["content_data"] => array(1) {
["node_id"] => string(2) "16"
}
["_xfResponseType"] => string(4) "json"
["Upload"] => string(12) "Submit Query"
}
}

 

[Mike]

Note that you need to check the directory permissions as well.

If you're struggling, submit a ticket with FTP details and an account we can test with and we can look into it.

 

[kefallon]

My host has sorted it, had to reset file ownership apparently! this has now let me get them back to 0777 permissions and its all working.
Thanks for the advice.

 

[Digital Doctor]

I am having the same problem after a server move. .

This is a permission issue somewhere in your internal_data directory or in any of the directories within. You may simply want to recursively chmod the directories to 0777.

Will try this.