XF 1.5 Email does not work since today

[Tealk]

Hi community,

this error i get since today if i try to send an email. This is a test mail.

Fehlerinformation
Email to tealk@anzahcraft.de failed: 5.7.1 <tealk@anzahcraft.de>: Recipient address rejected: Access denied
 - library/Zend/Mail/Protocol/Abstract.php:431

Stapelverfolgung
#0 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Protocol/Smtp.php(289): Zend_Mail_Protocol_Abstract->_expect(Array, 300)
#1 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Transport/Smtp.php(228): Zend_Mail_Protocol_Smtp->rcpt('tealk@anzahcraf...')
#2 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 /home/mvssmhxj/anzahcraft/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#4 /home/mvssmhxj/anzahcraft/library/XenForo/Deferred/UserEmail.php(168): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 /home/mvssmhxj/anzahcraft/library/XenForo/Deferred/UserEmail.php(62): XenForo_Deferred_UserEmail->_sendEmail(Array, Array, Object(Zend_Mail_Transport_Smtp))
#6 /home/mvssmhxj/anzahcraft/library/XenForo/ControllerAdmin/User.php(1197): XenForo_Deferred_UserEmail->execute(Array, Array, 10, NULL)
#7 /home/mvssmhxj/anzahcraft/library/XenForo/FrontController.php(351): XenForo_ControllerAdmin_User->actionEmailSend()
#8 /home/mvssmhxj/anzahcraft/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#9 /home/mvssmhxj/anzahcraft/admin.php(13): XenForo_FrontController->run()
#10 {main}

Benötigter Status
Array
(
    [url] => https://anzahcraft.de/admin.php?users/email-send
    [_GET] => Array
        (
            [users/email-send] => 
        )

    [_POST] => Array
        (
            [test] => Test-E-Mail senden
            [criteria] => {"username":"Tealk","user_state":["valid"],"is_banned":["0"],"no_empty_email":true}
            [total] => 1
            [from_name] => noreplay@anzahcraft.de
            [from_email] => noreply@anzahcraft.de
            [email_title] => test
            [email_format] => text
            [email_body] => test
            [_xfConfirm] => 1
            [_xfToken] => ********
        )

)

Fehlerinformation
Email to tealk@anzahcraft.de failed (after retry): 5.7.1 <tealk@anzahcraft.de>: Recipient address rejected: Access denied
 - library/Zend/Mail/Protocol/Abstract.php:431

Stapelverfolgung
#0 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Protocol/Smtp.php(289): Zend_Mail_Protocol_Abstract->_expect(Array, 300)
#1 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Transport/Smtp.php(228): Zend_Mail_Protocol_Smtp->rcpt('tealk@anzahcraf...')
#2 /home/mvssmhxj/anzahcraft/library/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Smtp->_sendMail()
#3 /home/mvssmhxj/anzahcraft/library/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#4 /home/mvssmhxj/anzahcraft/library/XenForo/Deferred/UserEmail.php(179): Zend_Mail->send(Object(Zend_Mail_Transport_Smtp))
#5 /home/mvssmhxj/anzahcraft/library/XenForo/Deferred/UserEmail.php(62): XenForo_Deferred_UserEmail->_sendEmail(Array, Array, Object(Zend_Mail_Transport_Smtp))
#6 /home/mvssmhxj/anzahcraft/library/XenForo/ControllerAdmin/User.php(1197): XenForo_Deferred_UserEmail->execute(Array, Array, 10, NULL)
#7 /home/mvssmhxj/anzahcraft/library/XenForo/FrontController.php(351): XenForo_ControllerAdmin_User->actionEmailSend()
#8 /home/mvssmhxj/anzahcraft/library/XenForo/FrontController.php(134): XenForo_FrontController->dispatch(Object(XenForo_RouteMatch))
#9 /home/mvssmhxj/anzahcraft/admin.php(13): XenForo_FrontController->run()
#10 {main}

Benötigter Status
Array
(
    [url] => https://anzahcraft.de/admin.php?users/email-send
    [_GET] => Array
        (
            [users/email-send] => 
        )

    [_POST] => Array
        (
            [test] => Test-E-Mail senden
            [criteria] => {"username":"Tealk","user_state":["valid"],"is_banned":["0"],"no_empty_email":true}
            [total] => 1
            [from_name] => noreplay@anzahcraft.de
            [from_email] => noreply@anzahcraft.de
            [email_title] => test
            [email_format] => text
            [email_body] => test
            [_xfConfirm] => 1
            [_xfToken] => ********
        )

)

Thank you for your time

 

[Mike]

Does it fail to send to any email address or just this one?

There are a lot of variables here. As an example, here's some more potential info: https://www.massmailsoftware.com/smtp/554-5-7-1.php

 

[Tealk]

I have 5 different email adresses at the moment in the error log.
I have now change to "Email Transport Method - Default" but i dont know why it suddenly no longer works
have check it, my domain is not blacklisted

 

[Mike]

That error is coming from your SMTP server, so if you didn't change anything on your end and it's suddenly not working, you should contact your SMTP provider.

 

[Tealk]

but why can thunderbird and other mail clients use the smtp?

 

[Mike]

There are a lot of variables, including the specific IP you're sending from for example. This is something your SMTP provider would be able to help with.

 

[Tealk]

Ok thank you i have ask the provider