XF 1.5 Email Confirmation link redirects to a subdomain

[badstraw360]

Hey guys I have a problem, I hope that you can help me to see what's going on.

When I try to register a new account on my board, I get the regular email with confirmation link :

Confirm Account
http://www.website.com/account-confirmation/25413/email?c=D8ZzB_RV7_gAfNlO

If I copy and paste the link on a browser, it gives me the "account verified" message.

But If I click directly on that link to confirm the account, it will redirect me to this address.

http://defaultemail.website.com/wf/...KDVv7PWUseo0rz7NWD1YEU5-2BU3VWUdaloUJSXhME-3D

And I get this error message:

Network Error (dns_unresolved_hostname)
Your requested host "defaultemail.website.com" could not be resolved by DNS.
For assistance, contact your network support team.
Your request was categorized by Blue Coat Web Filter as 'Business/Economy;Reference;Society/Daily Living'.

If I try using safari I get the same type of error:

"safari can't open the page because it can't find the server"

I disabled all my addons and I still have the same problem, Im using sendgrid, and also the Automated Bounced Email Handler.

I would appreciate any input.

 

[Paul B]

A URL redirecting would typically be due to something set at the web server level.

However, it may be worth checking the Board URL in the ACP Options is correct as a first step.

Then you may want to look at any rewrite rules that may be in place.

 

[badstraw360]

yeah I think it's correct...

my forum has been installed in the main root folder, no "/forum" or anything..

the board url in the ACP option is :
http://www.site.com

No trailing slash at the end.

I haven't changed any rewrite rules since I migrated the forum..

Any advice to see what I need to check in the .htaccess?

 

[badstraw360]

Do you think that I may need to disable sendgrid completely to see if that could be the main problem?

I appreciate your help!

 

[Paul B]

If you copy and paste the URL from the email to a text editor, how does it appear?

It's possible the URL being displayed withing the email is different to the actual hyperlink.

 

[badstraw360]

If I hover the mouse on top of the link without clicking it I see the big address at the bottom of the browser. But if I right click on the "confirm account" message and copy the link, I get the correct address copied. Then, If I right click and select the"copy link address" option I get the big address copied...

The address looks ok, but the hyperlink behind it redirects to the "defaultemail.website.com" address.

Any ideas?

Thanks again.

 

[Paul B]

If the hyperlink differs from the displayed text then you may need to check the email provider you are using as it may be manipulating the URL in some way.

 

[badstraw360]

Thank you for helping me Brogan, I already disabled sendgrid "smtp.sendgrid.net" and changed it to my server address and I'm no longer being redirected.

I think that I may need to go with another provider.