XF 1.4 Do moderators are excluded from the email bounce actions?

[imthebest]

I have a moderator appearing multiple times in the Email Bounce Log as follows:

moderator_name | yesterday h:m | Bounce | Hard Bounce

However he is still using his *bounced* email address.

Is this normal?

 

[Chris D]

Has his user state in the Admin CP been set to Bounced?

 

[Mike]

Yes, staff email bounces are ignored (as moving them to that state would break their ability to take staff actions).

 

[imthebest]

Thanks Chris and Mike.

As a suggestion, you should maybe include an option in the ACP (unchecked by default) labeled "Include staff for the bounce processing" or something like that.

By the way how I can manually fix that? Can I change his user state to "Email invalid (bounced)" as in the screenshot posted by Chris?

 

[Chris D]

Yes you can change that manually.

 

[Alpha1]

Yes, staff email bounces are ignored (as moving them to that state would break their ability to take staff actions).

are any other steps taken to address the problem?

 

[Mike]

No, you should contact the staff member directly (or if you really want, you can change their status manually).

 

[Alpha1]

but there is no notification of any kind that there is a problem. the admin cannot contact the staff member about it without being aware of the problem. meanwhile the problem will grow and can still cause a website to be blacklisted as a spammer.