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XF 1.4 Do moderators are excluded from the email bounce actions?

imthebest

Well-known member
#1
I have a moderator appearing multiple times in the Email Bounce Log as follows:

moderator_name | yesterday h:m | Bounce | Hard Bounce

However he is still using his *bounced* email address.

Is this normal?
 

Mike

XenForo developer
Staff member
#3
Yes, staff email bounces are ignored (as moving them to that state would break their ability to take staff actions).
 

imthebest

Well-known member
#4
Thanks Chris and Mike.

As a suggestion, you should maybe include an option in the ACP (unchecked by default) labeled "Include staff for the bounce processing" or something like that.

By the way how I can manually fix that? Can I change his user state to "Email invalid (bounced)" as in the screenshot posted by Chris?
 

Mike

XenForo developer
Staff member
#7
No, you should contact the staff member directly (or if you really want, you can change their status manually).
 

Alfa1

Well-known member
#8
but there is no notification of any kind that there is a problem. the admin cannot contact the staff member about it without being aware of the problem. meanwhile the problem will grow and can still cause a website to be blacklisted as a spammer.