XF 1.1 Default avatar not showing up for new members

[Jeff Fuqua]

My default avatar for new members worked fine for ages and then, recently, would show as a broken link.

The typical link to the avatar when working is:
http://www.gotitans.com/styles/aurora/xenforo/avatars/avatar_male_l.png

When it's broken, I get:
http://www.gotitans.com/data/avatars/m/13/13144.jpg?1374603140

Any suggestions as to how to fix it? Thanks.

 

[Paul B]

The default avatars are working: http://www.gotitans.com/members/

It's the custom avatars which aren't: http://www.gotitans.com/data/avatars/s/13/13156.jpg?1375665482

According to the error, the file doesn't exist.
Check your /data folder.

 

[Jeff Fuqua]

Thanks for the reply.

I go into the data folder and following it to 131xx.jpg but there isn't a ? with numbers after it.

Are you saying this member uploaded an avatar that didn't work? I had to delete it through his admin page in order to restore it to the default.

 

[Jeremy]

The ?# is a cache buster and forces a browser to recognize it as a new image, you won't see that in the server. So 13156.jpg does exist?

 

[Jeff Fuqua]

Not any more because I deleted it in order to fix the broken image. I'll need to check next time I see it happen again.

 

[Paul B]

Deleting the file from the server in that manner won't resolve the issue.

Edit the member in the ACP if you want to remove an avatar.

 

[Jeff Fuqua]

Okay, I found another example. The avatar isn't in the folder.

http://www.gotitans.com/members/alzbetterhalf.13106/

 

[Paul B]

Then the images have been removed for some reason.

Have you done a server move or upgrade recently?

Did you overwrite the folders or delete them?

We can't access those links as guests by the way.

 

[Jeff Fuqua]

I'll check with Mike as he did have to move servers a while back. That would explain it.

 

[Jeff Fuqua]

Just to update:

I had a new person register last night and get the broken link to the default avatar with him as well.

This is the link from the broken icon:
http://www.gotitans.com/data/avatars/l/13/13170.jpg?1376398840

That file isn't in the folder.

 

[Jeff Fuqua]

Sorry to bring this up again but I'm trying to track down the issue.

I just created a new test member account. I went in and tried to upload a 192 x 192 png and jpg avatar. In both instances, I get a broken link icon.

If I click on the broken icon and open it in a new browser tab, I get a 404 error.
http://www.gotitans.com/data/avatars/m/13/13204.jpg

When looking in the folder via FTP, no image is there so it appears as if the upload is not functioning properly. When I put it into the folder manually, it works fine.

Any ideas? Thanks.

 

[Mike]

It could be a permission issue, though you should get an error regarding that -- check the error log in the control panel.

If there's nothing there, the only thing I could think of is something manipulating the file system unexpectedly.

 

[Jeff Fuqua]

There are no errors associated with my uploading but found some for others:

getimagesize(/home2/xxxxxx/public_html/data/avatars/l/13/13203.jpg): failed to open stream: No such file or directoryToday at 9:56 AM - library/XenForo/Model/Avatar.php:252

 

[Mike]

I suspect that's only caused by the file not being there. I would check the permissions for your data/ and internal_data/ directories and all files/directories within them (recursively). I would normally recommend that you make these world readable/writeable (0777).

 

[Jeff Fuqua]

That took care of it.

Thanks for your help, Mike.