Judging by your posts in this thread, they haven't yet taught the word irony in your school.
Come back when you've put in 10 years, have 100k support related posts and tickets, and had to put up with death threats and your wife and daughter being talked about in vile terms, including rape, by people from this site.
I have GREAT success in tickets when I need to communicate with them. In fact, I currently still have an ongoing one from back a month or so ago involving Authy issues that I keep them updated with the latest from the Authy engineers since they waffled between it being an XF issue and then it being an IOS app issue... right now they are saying it is a problem with their current IOS app.
The ability to post on this forum is a privilege not a right. Some of the comments recently directed against staff make me want to withdraw that privilege from certain parties. Be civil, or don’t post here.