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"Create new thread" button doesn't work

Discussion in 'Troubleshooting and Problems' started by Flipsen, May 18, 2012.

  1. Flipsen

    Flipsen Member

  2. Chris D

    Chris D XenForo Developer Staff Member

    Yes, I have just signed up and get the same issue.

    In your Admin CP, there will most likely be more information in your Server Error Log.
  3. Chris D

    Chris D XenForo Developer Staff Member

    English version of the error:

    Server error

    The website encountered an error while retrieving http://buildnorge.no/forums/generell-diskusjon.36/create-thread. It may be down for maintenance or configured incorrectly.
    Here are some suggestions:

    HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request.
  4. Flipsen

    Flipsen Member

    Checked the server log, but nothing cool there. Tried to download a new XenForo package and upload it too, but still wrong.
  5. hultberg

    hultberg Member

    This is a big issue on our website since no one can create topics/threads. In firefox the page is blank. So, it not possible to see whats wrong. Anyone know something?
  6. Chris D

    Chris D XenForo Developer Staff Member

    We know as much as you.

    You're getting a Server Error when clicking that button.

    What we really need to know is what details are logged either in XenForo or your server's PHP/Apache logs when that error is triggered.

    Without that, it will be difficult to provide any more assistance.

    hultberg/Flipsen are you both from the same board?

    If any of you can create me a temporary admin account and send me the details in a PM I will happily see if I can find anything in the logs.

    If you're on shared hosting, you might need to contact your host to give you more info from their logs.
  7. hultberg

    hultberg Member

    Me and flipsen are admins at the same board yes.
  8. Chris D

    Chris D XenForo Developer Staff Member

    Ok, so you need to either:
    1. Tell us exactly what appears in your XenForo Server Error Logs in Admin CP so we can analyse it for you
    2. Speak to your host to get help with analysing the Apache logs
    3. Give someone here (in private) access to your Admin CP or server so we can help you find this information
    At the moment we don't have enough information to help you.
    The only other thing you could do really is disable any add ons you might have installed in case one of those is causing the error.
  9. Flipsen

    Flipsen Member

    Uinstalled some non-useful addons now, still dont work.

    I can email the host.
  10. Andrej

    Andrej Well-Known Member

    Can you tell us what appears in your server error logs in the XenForo Admin CP?

    Have you tried DISABLING all add-ons?
  11. Flipsen

    Flipsen Member

    Nothing appears in the server error log.

    Disabled all addons now, still not working.
  12. Lawrence

    Lawrence Well-Known Member

    I moved the thread to the Trouble Shooting forum as 500 errors are server related. You could have a bad file, or a server permissions error. The easiest check is to go to your AdminCP->Tools->File Health Check
  13. Flipsen

    Flipsen Member

  14. Chris D

    Chris D XenForo Developer Staff Member

    Both of those files have had error reporting suff added:

    error_reporting (E_ALL E_NOTICE);
    Was this added while trying to debug this error, or sometime before?

    Either way, I would replace these two files from your installation package and re-run the healthcheck again.
  15. Flipsen

    Flipsen Member

    I just added that code to check the error, and here it is:
  16. Chris D

    Chris D XenForo Developer Staff Member

    What the... It's trying to allocate 16GB of memory...?
  17. Luke F

    Luke F Well-Known Member

    Have you set the maximum poll responses to 99999999 or similar?
  18. Flipsen

    Flipsen Member

    oops :9

    Please close thread.
  19. Chris D

    Chris D XenForo Developer Staff Member

    Is that what the problem was?
    RockThatClock and hultberg like this.

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