XF 2.0 Contact Us email form not working.

[Ewok]

Hello XF,

My users are trying to send me messages via the "Contact Us" Form, but it is not working...(?)

How can I fix this?

Thanks

 

[TPerry]

A little more detail is needed. What exactly do you mean by "not working". Not sending the email? Not taking them to the location to do that?

Are you running a custom style? Have you tried with the default style? Are you running any add-ons that manipulate messages/users? Have you tried disabling those?

 

[Mr Lucky]

Doublecheck the email address, spam filters...

 

[Ewok]

A little more detail is needed. What exactly do you mean by "not working". Not sending the email? Not taking them to the location to do that?

Are you running a custom style? Have you tried with the default style? Are you running any add-ons that manipulate messages/users? Have you tried disabling those?

Hi @Tracy Perry , the email is not being sent. They actually see the notification saying "Your email has been sent", but nothing is actually sent.

I have unchecked "Receive email when a new conversation message is received"...I assume this relates only to conversations as the name implies, so as far as I understand, this should not be the problem.

 

[Ewok]

Doublecheck the email address, spam filters...

Hi @Mr Lucky , yes I have. I've used internally via "start a conversation" and also by sending an email to it....all work. It's just the "Contact us" form that does not work.

 

[jeb35]

Go into ACP and look under options then basic board information. Then make sure your contact email address is set correctly.

 

[Ewok]

Go into ACP and look under options then basic board information. Then make sure your contact email address is set correctly.

HI @jeb35 , yes e-mail address is entered correctly. I have sent emails directly to that address to check it, and it works.

Any other thoughts?

 

[Mr Lucky]

HI @jeb35 , yes e-mail address is entered correctly.

Any other thoughts?

If you have tested default style with addons disabled, open a ticket