Let me tell you a complete experience of me, using Cometchat for a long time on Xenforo:
1. Their support is SOMEHOW good. They respect when they answer and they are Patient. They really try to help and most of the times they can.
2. Its REALLY RESOURCE HEAVY. Even in my absolutely powerful dedicated server, its not smooth as it must and even when some users chat in same time, it may become so slow then. and maybe sometime be needed to refresh the page to continue chatting.
3. If you want to use just Basic package ($49), better not use. If you don't want to pay near by a XF license to get PROFESSIONAL version (or $250 for premium or $500 for PLATINUM) of cometchat, then better not to use it. Because you pay $49 for something that it even doesn't support mobile devices.
4. Upgrading cometchat is Terrible. I told it in almost all my tickets. You surely will loose at least 2 or 3 days each time you decide to upgrade your cometchat (mostly if you have some customization too) and if you lost all your cometchat related data (like chat history, logs, customization, and so...) after an upgrade, don't be shocked. Its not weird at all! its normal!
Because of this, I decided not to upgrade my cometchat until a major upgrade, but since the 6th version came, I decided to upgrade, but lets see what happened:
8 jun I upgraded to 6th version and these happened:
- Multiplayer games gone
- single player games stopped working
- all customizations gone
- Bug fixes gone and the problems came again (Although I reported them before and they said they fixed in the new packages)
- The Glass theme's css file are all set to get data from setting but there is no setting at all any where to set its values
- Avatars of chatters are gone
- All other themes were removed
- sync with conversation option was removed
- Chat with me button gone and its option was removed and replaced with an image (that was in old version and was replaced with new field in xf option!)
- option of hiding instant pm button in postbit was removed
- the Who's online list (that was changed to recent chats by report of me that XF doesn't have any friendship system, and they said they added it to new packages) again back!
- All my customization gone.
Since 8 jun they started fixing problems and they were working on my cometchat (even their staff was chatting with me in my site, telling me he is fixing issues). But now, today, (14 jun) see what was their answer to my ticket:
- (about avatars, single player game, who's online list)We could not find CometChat installed on your server. Please install it so that we can look into the issue and resolve it. (Really?! you didn't find it installed on my server, after 6 days of working on it? so who was chatting to me? how suddently my cometchat theme was changed to default theme when one of your staffs told me he is working on it?)
- These features (Themes, Chat with me Button in xenforo, Sync chat with conversations in xenforo) are available in the CometChat package for XenForo (Standalone) and not in the XenForo (Tapatalk) version (Kidding me?! I used Tapatalk version of cometchat since the first day and you can see it in my tickets. And I had them all since the first day too. Even, in 8 jun I wanted to install Standalone version but you said I should install Tapatalk version again so that you fix my problems and I asked you to fix things on standalone version but you again asked me to install Tapatalk version because since the first day I was using that. So if I was using Tapatalk version, then how I was using Glass theme, when you say themes are just in standalone package?!)
- We have deprecated this feature (multi player games) in the new version of CometChat i.e (version 6.0.0) (Really Thanks!)
This was a short story of my experience using cometchat. I'm not sure yet, but maybe I stop using cometchat anymore in my site (as I always said time is so important for me, and just a few weeks ago I stopped using my perfect paid style and some add-ons just because their company is terrible on answering tickets these days, and started using
@Arty style just because he supports instantly) and then maybe I start using
@Nobita.Kun 's Messenger (just I need a few more features in Nobita's add-on. If implemented, I absolutely will replace it with cometchat. As I know how he supports)
Hope this review help you. If I stop using cometchat, I'll copy this text and review the resource with 2 or 3 stars, so that other users also be able to read my experience too.