XF 2.1 Can't upload attachments

[Suzanne O]

Hi guys,
Don't know if this has happened to anyone else but i'm having a problem with uploading attachements to my site. It seems to be uploading but then crossing it out rather than showing the pic or video that i'm wanting to upload.

 

[jeb35]

Either its more then the max size allowed for attachments, file type not allowed to be uploaded or its tripping mod sec on your server and your host would have to figure out what rule and whitelist it.

 

[Suzanne O]

It's more of a bug issue than anything else with the uploading of attatchments.

 

[Ozzy47]

If it was a bug, no one could upload attachments. Check the things Jeb suggested.

 

[Suzanne O]

If it was a bug, no one could upload attachments. Check the things Jeb suggested.

Everything has been checked. It is a bug that needs to be fixed

 

[beerForo]

It's most likely a ModSecurity issue at your host, have them whitelist the rule that causes it. You can trigger the error and have them look.

 

[Suzanne O]

It's most likely a ModSecurity issue at your host, have them whitelist the rule that causes it. You can trigger the error and have them look.

I'm also checking to see if it's a dodgy upload as well.
So having to take it down and check to see what the issue is and uploading a more stable upgrade.

 

[Suzanne O]

Everything has been sorted out here.
But i still can't upload images.
It's annoying on my forum.

 

[Chris D]

It’s very unlikely to be a bug as no one else is affected by the same issue.

You may want to perform the upload with your browser JavaScript console open in the developer tools and see if it reports any errors.

If you can’t see anything that way then you would have to submit a ticket so we can take a closer look.

 

[Suzanne O]

Still having issues.
nobody wanting to help. Looks like this whole thing is pointless.

 

[Suzanne O]

I have some frustrated members on my forum abusing me over this.

 

[Ozzy47]

Still having issues.
nobody wanting to help. Looks like this whole thing is pointless.

As stated:

If you can’t see anything that way then you would have to submit a ticket so we can take a closer look.

So obviously people want to help, you are just not following proper instruction.

 

[Suzanne O]

Hello,

Thank you for getting back to us!

Speaking about ModSecurity disabling, we do not recommend doing this, because ModSecurity is generally configured to protect web applications from various attacks. It has various rules for cross-website scripting, bad user agents, trojans, session hijacking, and many other exploits.

For your reference, more information about it here can be found here: https://www.namecheap.com/support/knowledgebase/article.aspx/9542/22/what-is-modsecurity-and-why-do-we-need-it

Please check the aforementioned information and let us know if you want to proceed with ModSecurity disabling for aussiefootyforums.com, and suzannelolsen.com.

We are looking forward to hearing from you soon.

That's is what i'm getting from namecheap.
You think they would just take it off but no they won't.
They are so stupid that it's not funny.

 

[beerForo]

They are correct.

You do not want it off. You want them top whitelist the rule that is tripping the error. Trip the error, give them the timestamp.

 

[jeb35]

We have namecheap as well and they had no problem whitelisting a rule that stopped us from attaching files. Contact them again.