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Can't Post, Can't Download Attachments

Discussion in 'General XenForo Discussion and Feedback' started by smoseley, May 8, 2011.

  1. smoseley

    smoseley Member

    Hey... joined up here to download some add-ons... activated my account, can't download. Can't post in support forum... can't get a real person to communicate with... so what's the deal... someone help me out...
     
  2. yavuz

    yavuz Well-Known Member

    smoseley, You need to be a customer to do that or associate your account if you already are.
     
  3. smoseley

    smoseley Member

    Right... I'm a customer... add-ons wouldn't be much help if I weren't, would they? I sort of assumed that the money I paid for the software in part went towards support... which includes a member of the XF team responding to this thread with instructions on how I do what you're suggesting I should innately know...
     
  4. borbole

    borbole Well-Known Member

    Have you associated/synchronised your account as mentioned above?

    And welcome to xenforo :)
     
  5. smoseley

    smoseley Member

    Figured out how to do it myself... thanks anyway.
     
  6. smoseley

    smoseley Member

    PS - Might be nice to tell people that they need to / how to do it in the initial communication to them..

    Even better would be to auto-associate accounts sharing the same email address.

    Cheers.
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Give us a chance, you only posted the thread 11 minutes ago and it is Sunday.

    I have a license yet I still can't post, view or download attachments in the Customer forums.
    Ensure you have associated your forum user name with your customer account. If you used the same email address for both accounts, they will be synchronised automatically. It can take up to 10 minutes to process.

    http://xenforo.com/community/threads/pre-sales-faq.4951/


    That already happens, it can take up to 10 minutes for the cron task to run.
     
    Shelley likes this.
  8. smoseley

    smoseley Member

    I hear ya... frustrated cause I'm at my brother's house and promised him I'd help upgrade his forum for him today.... I'll go get a beer and wait for it to synch up... cheers.
     
  9. Forsaken

    Forsaken Well-Known Member

    Goddamn ninja... ;(

    Literally posting within a second of me reading this thread.
     
  10. smoseley

    smoseley Member

    Hey guys, wanted to come back and thank you guys for your quick help that day.

    Bit of advice... might be best not to run it as a cron. Associating the accounts in the registration action would be instantaneous and seamless to the end-user's experience.

    Cheers.
     
  11. Jethro

    Jethro Well-Known Member

    How many beers did you drink before upgrading?
     

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