Can't Post, Can't Download Attachments

[smoseley]

Hey... joined up here to download some add-ons... activated my account, can't download. Can't post in support forum... can't get a real person to communicate with... so what's the deal... someone help me out...

 

[yavuz]

Hey... joined up here to download some add-ons... activated my account, can't download. Can't post in support forum... can't get a real person to communicate with... so what's the deal... someone help me out...

smoseley, You need to be a customer to do that or associate your account if you already are.

 

[smoseley]

Right... I'm a customer... add-ons wouldn't be much help if I weren't, would they? I sort of assumed that the money I paid for the software in part went towards support... which includes a member of the XF team responding to this thread with instructions on how I do what you're suggesting I should innately know...

 

[borbole]

Right... I'm a customer... add-ons wouldn't be much help if I weren't, would they? I sort of assumed that the money I paid for the software in part went towards support... which includes a member of the XF team responding to this thread with instructions on how I do what you're suggesting I should innately know...

Have you associated/synchronised your account as mentioned above?

And welcome to xenforo

 

[smoseley]

Figured out how to do it myself... thanks anyway.

 

[smoseley]

PS - Might be nice to tell people that they need to / how to do it in the initial communication to them..

Even better would be to auto-associate accounts sharing the same email address.

Cheers.

 

[Paul B]

I sort of assumed that the money I paid for the software in part went towards support... which includes a member of the XF team responding to this thread with instructions on how I do what you're suggesting I should innately know...

Give us a chance, you only posted the thread 11 minutes ago and it is Sunday.

I have a license yet I still can't post, view or download attachments in the Customer forums.
Ensure you have associated your forum user name with your customer account. If you used the same email address for both accounts, they will be synchronised automatically. It can take up to 10 minutes to process.

http://xenforo.com/community/threads/pre-sales-faq.4951/

Even better would be to auto-associate accounts sharing the same email address.

That already happens, it can take up to 10 minutes for the cron task to run.

 

[smoseley]

I hear ya... frustrated cause I'm at my brother's house and promised him I'd help upgrade his forum for him today.... I'll go get a beer and wait for it to synch up... cheers.

 

[Forsaken]

Give us a chance, you only posted the thread 11 minutes ago and it is Sunday.

I have a license yet I still can't post, view or download attachments in the Customer forums.
Ensure you have associated your forum user name with your customer account. If you used the same email address for both accounts, they will be synchronised automatically. It can take up to 10 minutes to process.

http://xenforo.com/community/threads/pre-sales-faq.4951/

******* ninja... ;(

Literally posting within a second of me reading this thread.

 

[smoseley]

That already happens, it can take up to 10 minutes for the cron task to run.

Hey guys, wanted to come back and thank you guys for your quick help that day.

Bit of advice... might be best not to run it as a cron. Associating the accounts in the registration action would be instantaneous and seamless to the end-user's experience.

Cheers.

 

[Jethro]

Hey guys, wanted to come back and thank you guys for your quick help that day.

Bit of advice... might be best not to run it as a cron. Associating the accounts in the registration action would be instantaneous and seamless to the end-user's experience.

Cheers.

How many beers did you drink before upgrading?