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XF 1.4 Cannot log-in to cpanel and site has errors

Discussion in 'Troubleshooting and Problems' started by 3d Dental, Mar 16, 2015.

  1. 3d Dental

    3d Dental Member

    ??

    www.3d-dental.com

    Is this a server error?

    mysql needs to be rebuilt, or what?

    I am a novice for sure, so be easy on my please....

    I get "Security error occurred. Please press back, refresh the page, and try again.", when I try to log-in as admin at cpanel.

    Thank you.
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to contact your host for any issues related to cPanel.

    If however you mean the ACP, this is typically due to a stale security token.
    Close your sessions and open a new tab and attempt to log in again.
     
  3. 3d Dental

    3d Dental Member

    Thank you kind sir!

    Here is screen-shot of error.....

    Site is down for all members, and I cannot log-in as admin to the ACP. (I guess this stands for Admin Control Panel?)

    Tried from home and from work on many various PCs.

    Next idea??


    [​IMG]
     
  4. 3d Dental

    3d Dental Member

    OK, If I clear cookies, then I can see the forum if NOT logged-in as a registered member.

    When I (or anyone for that matter) try to log in, then Security error pops-up.

    ??

    Problem is not with my server or hosting package. Right?

    Any suggestions please. Been this way for almost 20hrs now.

    Thank you
     
  5. 3d Dental

    3d Dental Member

  6. 3d Dental

    3d Dental Member

    Same at home, work, Chrome, IE, and for all members.

    Cannot log-in. Instant error about security.

    Since yesterday.

    ??
     
  7. Brogan

    Brogan XenForo Moderator Staff Member

    Did anything change prior to the problem starting?

    Anything on the server? Installed or upgraded an add-on?
     
  8. 3d Dental

    3d Dental Member

    No sir.

    I called my hosting provider, NetworkSolutions.....they said no maintance yesterday and nothing changed on their end.

    Been running fine for over a month since last add-on.....which was Country Flags.

    I added that a month ago or more.
     
  9. MattW

    MattW Well-Known Member

    Your site works on www and none-www. Could it be an issue with this? Your initial link shows www , but your screen shots show you using the site without.
     
  10. 3d Dental

    3d Dental Member

    no

    Thanks for the reply, but I am 101% sure this is not a problem.
     
  11. 3d Dental

    3d Dental Member

    OK, so I can access my site via FTP (Filzilla)

    Any suggestions to find some info in there?

    Or, how to go back a day or Two..?

    Will be happy to pay for any help!

    ??
     
  12. 3d Dental

    3d Dental Member

    OK, so no ideas eh?

    Then, I will have my service provider go back to March 13th backup then and I learned nothing?

    How could this have happened? Any ideas?
     
  13. Brogan

    Brogan XenForo Moderator Staff Member

    If you submit a ticket with ACP and FTP log in credentials, I can take a look.
     
  14. Brogan

    Brogan XenForo Moderator Staff Member

    The error looks to be related to an add-on.

    I have replied to your ticket.
     
  15. 3d Dental

    3d Dental Member

    So, Country Flags is not stable as-is I guess?

    I really like that Add-on!

    Maybe they have fixed it with new version or ??

    So, I disable, or uninstall that add-on?

    What is best method for that please?

    You can answer me in ticket, but maybe others would also like to hear about issues and the correct fix please...?
     
  16. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to contact the developer for support with it.

    Disabling it in the meantime may restore access and you can then remove the line from the library/config.php file to allow the other add-ons to work.
     
  17. 3d Dental

    3d Dental Member

    You are, "the Man"!
     
  18. 3d Dental

    3d Dental Member

    OK, I think Country Flags is installed correctly (but I guess some issue?)

    I deleted the line in the config.php and this is now what I get.....

    [​IMG]
     
  19. Brogan

    Brogan XenForo Moderator Staff Member

    You will need to contact the developer of the add-0n for support with it.
     
  20. 3d Dental

    3d Dental Member

    He is working on it.....

    For quite a while.

    Issues unknown...??

    For now, add-on is disabled so site will run.

    Mr. Brogan, thank you for your help!! :)

    Got me going in the right direction and at least site is up!

    Scotty
     

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