XF 1.4 Cannot log-in to cpanel and site has errors

[3d Dental]

??

www.3d-dental.com

Is this a server error?

mysql needs to be rebuilt, or what?

I am a novice for sure, so be easy on my please....

I get "Security error occurred. Please press back, refresh the page, and try again.", when I try to log-in as admin at cpanel.

Thank you.

 

[Paul B]

You will need to contact your host for any issues related to cPanel.

If however you mean the ACP, this is typically due to a stale security token.
Close your sessions and open a new tab and attempt to log in again.

 

[3d Dental]

Thank you kind sir!

Here is screen-shot of error.....

Site is down for all members, and I cannot log-in as admin to the ACP. (I guess this stands for Admin Control Panel?)

Tried from home and from work on many various PCs.

Next idea??

 

[3d Dental]

OK, If I clear cookies, then I can see the forum if NOT logged-in as a registered member.

When I (or anyone for that matter) try to log in, then Security error pops-up.

??

Problem is not with my server or hosting package. Right?

Any suggestions please. Been this way for almost 20hrs now.

Thank you

 

[3d Dental]

 

[3d Dental]

Same at home, work, Chrome, IE, and for all members.

Cannot log-in. Instant error about security.

Since yesterday.

??

 

[Paul B]

Did anything change prior to the problem starting?

Anything on the server? Installed or upgraded an add-on?

 

[3d Dental]

No sir.

I called my hosting provider, NetworkSolutions.....they said no maintance yesterday and nothing changed on their end.

Been running fine for over a month since last add-on.....which was Country Flags.

I added that a month ago or more.

 

[MattW]

Your site works on www and none-www. Could it be an issue with this? Your initial link shows www , but your screen shots show you using the site without.

 

[3d Dental]

no

Thanks for the reply, but I am 101% sure this is not a problem.

 

[3d Dental]

OK, so I can access my site via FTP (Filzilla)

Any suggestions to find some info in there?

Or, how to go back a day or Two..?

Will be happy to pay for any help!

??

 

[3d Dental]

OK, so no ideas eh?

Then, I will have my service provider go back to March 13th backup then and I learned nothing?

How could this have happened? Any ideas?

 

[Paul B]

If you submit a ticket with ACP and FTP log in credentials, I can take a look.

 

[Paul B]

The error looks to be related to an add-on.

I have replied to your ticket.

 

[3d Dental]

So, Country Flags is not stable as-is I guess?

I really like that Add-on!

Maybe they have fixed it with new version or ??

So, I disable, or uninstall that add-on?

What is best method for that please?

You can answer me in ticket, but maybe others would also like to hear about issues and the correct fix please...?

 

[Paul B]

You will need to contact the developer for support with it.

Disabling it in the meantime may restore access and you can then remove the line from the library/config.php file to allow the other add-ons to work.

 

[3d Dental]

You are, "the Man"!

 

[3d Dental]

OK, I think Country Flags is installed correctly (but I guess some issue?)

I deleted the line in the config.php and this is now what I get.....

 

[Paul B]

You will need to contact the developer of the add-0n for support with it.

 

[3d Dental]

He is working on it.....

For quite a while.

Issues unknown...??

For now, add-on is disabled so site will run.

Mr. Brogan, thank you for your help!!

Got me going in the right direction and at least site is up!

Scotty