XF 2.1 Canceled subscription from stripe

[Nirjonadda]

User Canceled subscription from stripe but still Continuously money debited from card.

 

[Chris D]

You can ensure it is cancelled by cancelling it from your Stripe dashboard for them.

 

[Nirjonadda]

Yes Its showing Canceled subscription from Stripe dashboard.

 

[beerForo]

If it says canceled in Stripe and is charging, that would seem to be a Stripe issue.

 

[Chris D]

Indeed. Or multiple subscriptions and you haven’t yet cancelled the correct one.

 

[Nirjonadda]

Indeed. Or multiple subscriptions and you haven’t yet cancelled the correct one.

Please can you let me know that which one are not cancelled? Also user cancel button show this: The subscription cannot be cancel. It may already be cancelled.

 

[beerForo]

Please can you let me know that which one are not cancelled?

Green squares.