Duplicate Cannot cancel subscription via Stripe when payment has failed

[Edman]

Affected version

2.3

I keep getting support requests from people who are trying to cancel their subscription that is marked "Payment Failed".

It appears I have to cancel these manually.

1. User signs up for a subscription via Stripe
2. After set period, user is charged for a recurring payment, but the payment fails.
3. Xenforo marks the subscription as expired, but the Stripe keeps trying to charge the user. At this point the user has no way to cancel this subscription, because it doesn't show up in Xenforo.

Expected behavior:
Subscription should still show up in Xenforo, but marked "Payment failed" with links to either update the payment method to continue subscribing or cancel the subscription to stop Stripe from attempting to charge the user.

 

[XF Bug Bot]

Automated triage: Duplicate

Thank you for reporting this issue. This is the same problem as an existing report that is already tracked for a future fix. When a renewal fails, the upgrade expires on the forum but the subscription is not cancelled with Stripe, and expired upgrades have no cancel option. We've marked this as a duplicate of that report.

Duplicate of: https://xenforo.com/community/threads/218169/

This is an automated assessment. A member of staff may review and update it.