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XF 1.2 Bounced conversation emails

Discussion in 'Troubleshooting and Problems' started by bobs409, Jan 4, 2014.

  1. bobs409

    bobs409 Active Member

    I get a few of these a week from various users conversations.

    What would be causing them to be sent or bounced to my email rather than to the person in the conversation?


  2. Jeremy

    Jeremy XenForo Moderator Staff Member

    If the user receiving the email no longer has a valid address, you will receive the bounced notification.
  3. Brogan

    Brogan XenForo Moderator Staff Member

    As per the description in the Options:

  4. bobs409

    bobs409 Active Member

    Ah, makes sense.


  5. Alfa1

    Alfa1 Well-Known Member

    The notification is to alert you that you need to stop sending email to those users. Otherwise you risk getting blacklisted as a spammer.
  6. electrogypsy

    electrogypsy Active Member

    how can you be held responsible for someone not keeping their email address up to date. i've been getting these emails bounced back for years and i haven't been flagged as a spammer yet.
  7. Alfa1

    Alfa1 Well-Known Member

    If email providers send you an email to notify you that an email address is invalid and request that you stop sending more emails than its a violation of their terms and of the law to keep sending more emails to the provider.
    It's not much different from sending emails to someone who has unsubscribed from your list.
    The provider has let you know that you should stop sending emails. If you ignore that and keep sending more emails then you are sending spam. Mind that you are not just sending an email but are sending bulk mail.
    Also mind that you will probably not find out when you are blacklisted as a spammer. Email providers have a number of severities in blacklisting. This depends upon the number of violations a provider finds within a time span. If severe enough the provider will put your domain on a shared blacklist. If multiple providers find violations then your severity rises and more and more providers will block your mail and more spam filters will stop your email from arriving.
    Often you will not find out that you are blacklisted until members start complaining.
    The main problem with all of this is that the xenforo emailing method lacks all tools to alert you of problems and managing these problems.

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