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MG 1.1 blank thumbnails for videos

#1
Hi , was wondering if anyone else has the problem.

Some videos have blank or error type thumbnails and some have images. All of the videos work correctly when played

How can I resolve this error? thank you

see below:
media.png
 

Chris D

XenForo developer
Staff member
#2
Could you double check what version of the Gallery you have installed?

Also, could you try adding the same videos to our gallery here?
 
#3
I just uploaded the latest one just now it was 1.0.3(that was the one available on my XF customer page)

I will upload one of the videos now ...
 

Chris D

XenForo developer
Staff member
#5
This explains it.

There was a bug fix in a newer XFMG version. YouTube thumbnails will likely not work at all until you upgrade. The bug was caused by a change in the YouTube API.
 
#6
thanks Chris . Do I have to update the whole XF with the latest update or can I just update the media? (I am afraid to update my xf 1.4 as I don't want anything to break and it was working fine)
 

Chris D

XenForo developer
Staff member
#7
XFMG 1.1.0 and above require XF 1.5.

You should be OK to update to XFMG 1.0.9 which includes the fix and is still compatible with XF 1.4.
 
#8
Thanks, I just looked at my customer page and it appears that my license expired (I didn't know they expired)

Guess I have to pay the $70 1 year fee for the updates for XF and MG?
 
#9
XFMG 1.1.0 and above require XF 1.5.

You should be OK to update to XFMG 1.0.9 which includes the fix and is still compatible with XF 1.4.
Update-
I paid the extension fee and upgraded to 1.09 . Then I rebuilt the thumbnails and they worked!

another quickie question - Is there any where to auto feed videos from a you tube page?

thanks :)