The only worry is the lawsuit. But XF has said it expects to win. The other worries have already been addressed unless I missed some. Let me know if there are any other specific worries.
Feel free to worry if you want. It's justified. The lawsuit has been a huge financial burden on the company and that affects everything. Rumors have been addressed but not in the bookend fashion that some would like. They cannot provide absolute assurance that everything is alright while the lawsuit is ongoing. They can only assure you that legal defense continues and development continues. In other words, XF isn't going anywhere. Official statements have already been given to this effect. Yet people continue to worry and that's fine. The rumors are ridiculous but the worry is justified. In the meantime you can take comfort in the huge success of XF as a product, without which none of us would be here.
Hello Jake,
Thank your for your objective and professional reply.
I would like to share my opinion (whatever it's worth anyway) with you and others: from my point of view it's not only the lawsuit that is worrying. There's more to it then only that, at least for me. Obviously the lawsuit is worrying many current and potential customers and it is a big shame that there are people so much out of touch with integrity and love that they feel the need (based on fear) to destroy a wonderful startup like XenForo Ltd. and start such a dis
graceful (isn't it fitting Xenforo's lawyers are named 'Grace+Grace'?...) lawsuit. My heart lies with Xenforo and I was appalled -to say the least- (like so many others) when I heard about what Internet Brands was doing with this lawsuit. Nevertheless, since I have faith in the integrity of the people behind XenForo Ltd, I was not so worried, because I strongly believe that truth will prevail and that justice will be on the side of people who relate to others (and themselves...) with honesty, integrity and love.
Hoever, what really got me worried was this:
http://xenforo.com/community/threads/brogan.31293/page-8#post-359299
This a former colleague of you working for this company/community and one of the most valued and appreciated Moderators out there. Seeing him explaining the reasons why he left got me -as a paying customer and internet business owner who relies on forum-software to drive my business- quite worried to be honest. It got me even more worried than the lawsuit, because I believe Paul made a statement that can not be underestimated. Then, backed up with this comment (on an external website) from another former Xenforo moderator:
Another 'No' - I did say that KAM have made mistakes. IMO, there's no earthly reason why Kier can't take 5 minutes and update his community. I can feel and understand their frustration. So did Brogan. When you can feel and understand their frustration, and try to talk to the people responsible for it, and are met with a brick wall.... well, there's not much else you can do. I found myself not able to work with someone like that, and apparently so did Brogan.
I'm just glad I'm not one of their customers any longer.
Source: http://www.adminaddict.net/topic/6113-the-burning-question/page__st__120#entry70033
... makes me as a paying customer substantially worried. The biggest complaint I always had with vBulletin (in the Jelsoft days) was the enormous lack of developer <> customer communication. When Xenforo started we finally saw this vital issue being addressed, in the form of
fantastic HYS videos being published on a regular basis and the 2 developers actually interacting with it's customers on the forums. It didn't stay with interacting only: we saw Kier taking feedback seriously and implementing a lot of our constructive feedback into the software. This was
highly appreciated by many, like myself. All of this, and obviously the truly
outstanding quality of the software (both internally (code) and externally (the refreshingly wonderful interface is unparalleled in the forum world) was such a sigh of relief from the vBulletin days. In the Jelsoft days of vBulletin the developer <> customer communication was almost non-existing (apart from the highly anticipated and very well written -by Kier- official Announcements on updates) and well... we all know what happened when Internet Brands took over. (What's in a name again... they succesfully destroyed one of
internet's best valued
brands). Both the well buildup customers relations as the quality of the code went downhill really fast.
And exactly this was turned around when Xenforo saw the light of day. The software was (is) outstanding and also the developer <> customer interaction was highly improved, thus creating a vivid passionate new community around the product. A new hope was being born (it may sound cheeky, but this is actually how many people where feeling about it).
Now, since of lately things have unfortunately taken another turn. As a long-standing huge fan of vBulletin (before IB took over, obviously) and Xenforo I see happening 'all over' again what was one of the biggest gripes people (devoted customers/community members) had with vBulletin: the lack of company/developer interaction/communication. Former Moderators overhere felt (and agreed with) this need of the paying (and potentional!) customers lately and apparently didn't get support on this from the company. What we see happening right now is former Moderators coming forward with stories that result in customers (and I have to be honest, also myself) loosing quite a bit of their trust, or at least starting to worry now more. What we see happening is negative stories, negative speculations, negative rumors etc. spreading 'all over' the internet when it comes to XenForo. This, the remarkable positive vibe that spread around the internet in the first period that Xenforo was alive and kicking is now turning around quite a bit and it saddens me truly to see all this happening. Yes, we do not know the point of view/story from KMA when it came to Paul leaving, but if a very well respected Moderator leaves under these circumstance, many feel something is just not right.
Combine this with the (almost) total silence from the developers/owners themselves (especially compared to the previous period overhere at Xenforo),
ofcourse people start to worry more. The worries are justified indeed and I believe that it would be good for Xenforo Ltd/it's software and it's community/customers to re-consider if being more open/informative could actually help turn things around. When there is worry, people need to be reassured (and apparently the reassurance that already has been given in official announcements as of lately are not quite enough). Moderators leaving and expressing their -apparently valid so it seems- criticism, customers expressing the same criticism and not quite seeing the company taking this feedback at (bounded?) heart, leaves people puzzled and... in doubt.
Maybe XenForo Ltd. is now indeed bound by the situation with the lawsuit when it comes to open and more frequent information, we don't know. What I want to say is that XenForo is such a wonderful product, with great people behind it: it has such a fantastic potential (it already
is very successful), but what is happening right now doesn't do the product, the name or the community that much good, does it? I obviously say this out of
care and love. The only thing I want and wish is to see Xenforo succeed (on many levels), so I dearly hope things can turn around very, very soon.
To a bright future,