XF 2.3 Another "Oops! We ran into some problems" report... can anyone help diagnose?

joshg

Active member
I have seen this error occasionally, and now several users reporting it to me.
I'm on XF 2.3 and everything up-to-date.

One user was able to get it reproducibly happening, it's always when he goes back to edit a previous post (permissions are all OK for him to do this).
Here are the console logs he grabbed when it last happened for him.

Code:
[Error] Failed to load resource: the server responded with a status of 403 () (draft, line 0)
[Error] Failed to load resource: the server responded with a status of 403 () (add-reply, line 0)
[Error] Error: <!DOCTYPE html>
<html lang="en" xmlns="http://www.w3.org/1999/xhtml">
<head>
<link rel="stylesheet" href="https://cdn.sucuri.net/css/whitelabel/typography.css?611e1e2" />
<link rel="stylesheet" href="https://cdn.sucuri.net/css/whitelabel.css?611e1e2" />
<link rel="stylesheet" href="https://cdn.sucuri.net/css/whitelabel/buttons.css?611e1e2" />
<link rel="stylesheet" href="https://cdn.sucuri.net/css/whitelabel/footer.css?611e1e2" />
<link rel="stylesheet" href="https://cdn.sucuri.net/css/whitelabel/header.css?611e1e2" />
<link rel="stylesheet" href="https://cdn.sucuri.net/css/fonts.css" />
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
<title>GoDaddy Security - Access Denied</title>
</head>
<body>
<header class="app-header clearfix">
<div class="wrap"><a href="https://www.godaddy.com/" class="logo"></a>
<span class="logo-neartext">Security</span>
</div>
</header>
<section class="center clearfix"></section>

<section class="app-content access-denied clearfix"><div class="box center width-max-940"><h1 class="brand-font font-size-xtra no-margin"><i class="icon-circle-red"></i>Access Denied - GoDaddy Website Firewall</h1>
<p class="medium-text code-snippet">If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please <a href="https://supportx.sucuri.net/" class="color-green underline">open a support ticket</a> and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. </p><h2>Block details:</h1>
<table class="property-table overflow-break-all line-height-16">
<tr>
<td>Your IP:</td>
<td><span>23.93.165.70</span></td>
</tr>
<tr><td>URL:</td>
<td><span>www.kscapeowners.com/XF/threads/kscape-server-speed.6423/add-reply</span></td>
</tr>
<tr>
<td>Your Browser: </td>
<td><span>Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.6 Safari/605.1.15</span></td>
</tr>
<tr><td>Block ID:</td>
<td><span>XSS016</span></td>
</tr>
<tr>
<td>Block reason:</td>
<td><span>An attempted XSS (Cross site scripting) was detected and blocked.</span></td>
</tr>
<tr>
<td>Time:</td>
<td><span>2024-08-24 00:38:38</span></td>
</tr>
<tr>
<td>Server ID:</td>
<td><span>11026</span></td></tr>
</table>
</div>
</section>

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<span class="padding-left-25"><a href="https://www.godaddy.com/Agreements/Privacy.aspx" class="underline" target="_blank" rel="nofollow noopener">Privacy Policy</a></span>
</footer>
</div>
</body>
</html>

    defaultAjaxError (core-compiled.js:44)
    p (core-compiled.js:38:202)
    (anonymous function) (core-compiled.js:41:83)
[Error] Failed to load resource: the server responded with a status of 403 () (draft, line 0)
[Error] Failed to load resource: the server responded with a status of 404 () (exif-reader.js.map, line 0)

It seems from above it has something to do with my host (GoDaddy)... can anyone give me more to go on for when I call GoDaddy hosting support? What specifically should i ask them, if that's indeed the problem?

Thank you!
Screenshot 2024-08-23 at 9.41.25 PM.webp
Screenshot 2024-08-23 at 9.41.36 PM.webp
 
 
yes, i followed that advice and attached my console error message.
was hoping someone could look at them and help me tell my host what the issue is.
 
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