However, an hour later I got a call back, there was a problem with my credit card info, (had put the month wrong on the expiry date). Ok, sorted it all out, but as the guy looked over my account he saw that I have had another dedicated server, various vps's and domains etc with them for 8+ years. Never missed a payment, nothing ever out of check. He tells me to leave it with him.
10 minutes later, he calls back. Informs me due to being with them so long he knocked off 6 months of payments off the new server contract, and in addition he has pushed my order to the front of the que.... 1 hour later I received the email through.
date Wed, Aug 3, 2011 at 2:50 PM
subject Your Root server is ready!
Now thats customer service for being a loyal customer
6 months of free dedicated server hosting and bumped to the front of a 3 day waiting list
So once again, my reccomendation for UK customers. 1and1.co.uk