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Animated avatars in thread_view

Discussion in 'Troubleshooting and Problems' started by Steve F, Nov 12, 2011.

  1. Steve F

    Steve F Well-Known Member

    I'm having trouble getting this to work. Here you can see the Imagick extension enabled.


    This is a new server so I'm not sure if I am missing something else. The is a VPS from knownhost.com
  2. Brogan

    Brogan XenForo Moderator Staff Member

  3. Steve F

    Steve F Well-Known Member

    Isn't that what enables the imagick module in php? I thought having that show in the phpinfo meant it was installed/enabled. :cautious:

    The support guys said it was installed.
  4. Steve F

    Steve F Well-Known Member

    As far as I can tell everything looks in place. Not sure if this is a problem but this is from the bottom of my php.ini file.

  5. Steve F

    Steve F Well-Known Member

    Any other things I can check? I'm still trying to grasp this VPS stuff.

    In the ACP the ImageMagick PECL Extension is selected.
  6. Mike

    Mike XenForo Developer Staff Member

    I don't see any reason for it to not work. Can you attach the image here?
  7. Steve F

    Steve F Well-Known Member

    I tried these 2 and they work every where but thread_view.

    Attached Files:

  8. Mike

    Mike XenForo Developer Staff Member

    Well, obvious question here - did you actually tell XF to use ImageMagick? :)

    I can get the second image to work without issue. The first image is significantly larger and takes too long to process.
  9. Steve F

    Steve F Well-Known Member

    Yes, if you mean the ACP option. I will just send in a support ticket with login details then you guys can take a look when ever you get a chance.

  10. sforum

    sforum Active Member

    Did you ever get to the bottom of this? I asked my host to install the imagick PECL extension purely so I could have animated avatars, which they kindly did. I went into my ACP and sure enough the "ImageMagick PECL Extension" option was selectable (whereas before it was greyed out), so I selected it and advised my users they could now upload animated GIFs as avatars. A few have tried, however, and none have worked. :(

    Is there something else one has to do to make it work?

  11. Steve F

    Steve F Well-Known Member

    No I still can't get it working. Idid send in a support ticket here and Mike said he seen no reason why it wasn't working except maybe the version of imagick I am using. Really have had no time to follow up on the issue since though. I will try updating this thread if we figure it out.
  12. Steve F

    Steve F Well-Known Member

    Updating ImageMagick to 6.7.1-7 seems to have fixed the issue I was having, previously was on 6.2.8. The imagick version we are on is 3.0.1 anything newer doesn't work with our server.

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