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ALWAYS Save a Site Backup To Your Computer!

AnthonyCea

Well-known member
#21
Well, they could be making an excuse for some sort of hard drive failures, blaming it on DDoS too, if the drives are burnt up there is not much they can do other than pay for data recovery.
 

Darfuria

Active member
#22
Really, really sorry to hear that Peggy.

Did you have any RSS subscribers who may be able to recover content for you?

I also cannot vouch for this enough. I was working live on a development website, and had just done about 20 hours of PSD > XHTML work that I was showing the client. The next step was HTML > WordPress, and I simply deleted the files on the live site to upload WordPress, completely forgetting that I'd been working live and didn't have a local copy of those files. Had to start again from scratch.
 

Peggy

Well-known member
#23
DDos attacks don't destroy hard drives.
Something aint right here.
This is the email I received yesterday -

Dear Clients,
On Thursday, November 18th of this week at approximately 5:20 PM, a DDoS attack targeting one of our hardware servers took out our full rack of hardware servers at our primary data center, resulting in complete inaccessibility to all servers within our infrastructure and causing all web hosting clients and their accounts located within this location to experience tremendous amounts of downtime. In an effort to remedy the situation, all incoming connections to each server were blocked and the hardware affected was swapped and replaced with new equipment. While we were able to get the systems back up and running for a brief period of time in the early morning hours of Friday, the extent of the damage caused to each system was more than we originally expected. In turn, all information on these machines has become corrupt and ultimately, unusable. This includes, but is not limited to, the data stored on both our primary servers and our backup servers. As of this moment, our network is still down and we have been working tirelessly in an effort to restore all functionality. Unfortunately, we have had no luck, and we will need to replace all machines; a process in which will not occur until the start of this coming week. All effort has been directed into this matter, and as such, we apologize for our lack of constant communication throughout the day today. We realize that this has caused massive inconveniences and are not happy with this in the least.

We deeply regret providing you with such news. Refunds for all clients for the current billing cycle will be processed and generated at the start of business next week and all recurring invoices have been paused. We will continue to work on resolving this matter during the weekend and will not stop until we reach a resolution to at least regain functionality of our client servers.

Please bear with us during this less-than-convenient scenario.

Regards,
R. Jacob Smith
Systems Administrator, Tugoso Consulting
 

AnthonyCea

Well-known member
#25
Russian hackers are very good now days, they found a way to inject Viagra redirection links into a script's DB I was running for a blog network and took the entire site down, the only way we could get it to serve pages again was to restore an old backup.

These hackers are running RFI bots 24/7/365 looking for holes in scripts and web servers running without firewalls, so anything is possible if your security is weak.
 

Blandt

Well-known member
#26
That excuse doesn't fly ... email them back and tell them ... try again :mad:

Linode.com please $20/month + CPanel (not sure how much) = peace
 

Blandt

Well-known member
#27
Russian hackers are very good now days, they found a way to inject Viagra redirection links into a script's DB I was running for a blog network and took the entire site down, the only way we could get it to serve pages again was to restore an old backup.

These hackers are running RFI bots 24/7/365 looking for holes in scripts and web servers running without firewalls, so anything is possible if your security is weak.
don't get started Anthony :D :D it has nothing to do with hackers ... it has to do with a negligent irresponsible person who thinks he can run a hosting service
 

ArnyVee

Well-known member
#28
Peggy and I are in the same boat. :(

Both my WaltDisneyBoards.com and MysteryDistrict.com sites were involved in the same server crash.

You guys and gals would know more than Peggy and I. So, if you have any tips or suggestions on what we could do to save as much content as possible. I have a full backup saved to my computer, but it was about a year ago. So, I've got a lot that I'd lose if the data cannot be recovered. :(
 

AnthonyCea

Well-known member
#29
LOL, they are trying to hack you right now, I hope you have Mod Security running Ben.

PS: A backup from a year ago is not all that great, but if that is all you have you are a year younger now !!
 

Blandt

Well-known member
#30
Peggy and I are in the same boat. :(

Both my WaltDisneyBoards.com and MysteryDistrict.com sites were involved in the same server crash.

You guys and gals would know more than Peggy and I. So, if you have any tips or suggestions on what we could do to save as much content as possible. I have a full backup saved to my computer, but it was about a year ago. So, I've got a lot that I'd lose if the data cannot be recovered. :(
Oh .. man !! nothing to recover from the host at all ?? ?
 

Digital Doctor

Well-known member
#34
Hmmm.
I don't buy it.
DDOS attacks don't take out servers. They certainly dont take out servers and backup servers.

Either they were rooted and someone got nasty - or - they weren't backing things up properly.

If they can't get your data, you'd be smart to change Hosts.
 

Brogan

XenForo moderator
Staff member
#36
You will need a backup of both the server files and the database, from the same build status.

A year old though is going to mean you've lost a year's worth of content, unless your host can recover anything.
 

Elizabeth

Well-known member
#37
Peggy and I are in the same boat. :(

Both my WaltDisneyBoards.com and MysteryDistrict.com sites were involved in the same server crash.

You guys and gals would know more than Peggy and I. So, if you have any tips or suggestions on what we could do to save as much content as possible. I have a full backup saved to my computer, but it was about a year ago. So, I've got a lot that I'd lose if the data cannot be recovered. :(
ArnyVee, I'm sorry you were hit too.

I don't know if WiredTree would have any backups since they don't actually have responsibility for the server in question but it's worth asking your host about it. I do know that WiredTree DOES make backups nightly but how deep it goes is dependent on the person who owns the server. I found that out when I lost, thru my OWN fault, my entire shop database and found out they did not have the backup as deep as I needed. I asked them at that point to remedy that and we've been running FULL backups on my server since. But my backups go on one hard drive, my site is one a different one.

It's worth asking.
 

ArnyVee

Well-known member
#38
Arnyvee .. restore your year old backup right away .. don't leave that page up there .. not good.
I can help you restore that in a speedy way .. until Monday
You will need a backup of both the server files and the database, from the same build status.

A year old though is going to mean you've lost a year's worth of content, unless your host can recover anything.
So, I should restore that old full backup? Or, should I wait another day or two?