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XF 1.4 30 Characters Error

Discussion in 'Troubleshooting and Problems' started by The Sandman, Nov 19, 2014.

  1. The Sandman

    The Sandman Well-Known Member

    I'm getting occasional reports from people who say they try to register and get an error which says "Please enter a value using 30 characters or fewer" for their username. They say that they are using a username that is 30 characters or fewer. Assuming they're correct any idea what might cause this?
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    Do you have any add-ons installed which may interact with registration, users, or anything related?

    Disabling those would be the first step to try and determine what is causing it.
     
  3. MattW

    MattW Well-Known Member

    The username field is being limited to 16 characters on your board @The Sandman

    upload_2014-11-19_14-42-0.png

    I can't see anything that would then error saying it needs to be 30 characters or less.
     
  4. The Sandman

    The Sandman Well-Known Member

    So it's not something built into the core?

    OK - maybe one of the TAC anti-spam add-ons?
     
  5. Brogan

    Brogan XenForo Moderator Staff Member

    User name length is, yes.

    upload_2014-11-19_14-52-30.png

    Your initial post made it sound as if you had already checked that and it was happening intermittently.
     
  6. The Sandman

    The Sandman Well-Known Member

    It's very intermittent - I think today is the 4th time I've gotten the notification. I did a quick Google search on it and did find a couple of other XF forums where a similar thing was discussed on the boards. No cause was mentioned though.
     
  7. The Sandman

    The Sandman Well-Known Member

    Yet usernames shorter than 16 characters are triggering the error, which mentions 30 characters. I think Brogan's right - this does not sound like core XF behavior.
     

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