5 Stars for code quality - 1 Star for Communication with coder at all.
If I remember well, you've 10, really good in quality modules. But here stop the positive things and start the negative points:
1.- You've a website which actually is a games community. Nothing for your clients. Not even a simple forum.
2- You said somewhere in your posts here "I don't reply to questions, that I've replied a dozen of times before". Wrong, sorry. Not a dozen, but a thousand of times you must reply to the same question (unless if this question is on the FAQ section), if it comes from different client. What do you expect? eg If I've a question for this module, to read 80 pages of posts to see if my question has been replied before?
3- You use a strange way for downloading updates. Emailing is not like 20 years ago when all emails delivered even if it was spam. Now almost 90% of the incoming emails are blocking from mail servers especially the big ones like Gmail, Outlook, Yahoo etc. As an example the emailing for this update. Already 3 clients (plus me) wrote that they didn't got the email.
Business in not just collecting money. Business is not games like your community.
With the best regards for your work but not for your support.