MineSync, for XF2 3.3.2 (S2.3)

This is misleading.

We've had 3 tickets from you. In the first, we replied in 2 minutes and resolved your issue. The second, we made over 20 replies across 3 days with a response time between 5 minutes and one hour, and you acknowledged our support was good. All your issues were resolved, and none were bugs in our software. We spent a *significant* amount of time on your ticket and issue, came onto your server to help debug, and found the issue was due to a third party plugin. They fixed the issue and you reported the issue was then resolved. We further answered a number of queries in this ticket for you with quick response time.

The most recent, the third, you reported an issue that we determined was user error, but you resolved this before we could respond and updated us accordingly. You then informed us that you wished to change the prefix [MineSync] in some chat messages. We informed you that is not currently possible. It cannot be changed in 2 specific error messages only.

It is deeply unfortunate that, despite our extensive support time dedicated to helping you use this add-on, you find the add-on is a one star. And that the inability to customise the chat prefix on 2 error messages constitutes "does not work as intended, many functions are missing". Nevertheless, we replied to your ticket 3 minutes after your latest response and have received no communications from you since, hence the allegation of now being unresponsive is inaccurate.

Due to technical issues communicating with the PayPal API, your order wasn't immediately (& automatically) processed. We noticed the problem and contacted you within 1 hour of your payment so we could manually add the license to your account.

I don't think we could've anticipated this better, or offered faster/more prompt response in a rare event like this. We'd have appreciated if you contacted us to resolve such a problem in the first instance. Apologies for any inconvenience nevertheless.