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XF 1.5 Zend_Mail_Protocol_Exception: cannot connect to host; error = 110

Discussion in 'Troubleshooting and Problems' started by adwade, Aug 17, 2016.

  1. adwade

    adwade Active Member

    I have received just two such errors over the last the past 3 weeks. Is this something I should be concerned about and fixing -or- Is it a normal occurrence I don't need to fret over?

    Error #1 Info
    Zend_Mail_Protocol_Exception: cannot connect to host; error = Connection timed out (errno = 110 ) - library/Zend/Mail/Protocol/Pop3.php:109
    Generated By: Unknown Account, Jul 24, 2016
    Stack Trace
    Code:
    #0 /home/rradmin/public_html/forums/library/Zend/Mail/Storage/Pop3.php(190): Zend_Mail_Protocol_Pop3->connect('pop.zoho.com', 995, 'SSL')
    #1 /home/rradmin/public_html/forums/library/XenForo/Model/EmailBounce.php(288): Zend_Mail_Storage_Pop3->__construct(Array)
    #2 /home/rradmin/public_html/forums/library/XenForo/Deferred/EmailBounce.php(19): XenForo_Model_EmailBounce->openBounceHandlerConnection()
    #3 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(295): XenForo_Deferred_EmailBounce->execute(Array, Array, 7.98886084557, '')
    #4 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(429): XenForo_Model_Deferred->runDeferred(Array, 7.98886084557, '', false)
    #5 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(374): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
    #6 /home/rradmin/public_html/forums/deferred.php(23): XenForo_Model_Deferred->run(false)
    #7 {main}
    Request State
    Code:
    array(3) {
    ["url"] => string(50) "http://www.recumbentriders.org/forums/deferred.php"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(3) {
    ["_xfRequestUri"] => string(21) "/forums/threads/5329/"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfResponseType"] => string(4) "json"
    }
    }
    Error #2 Info
    Zend_Mail_Protocol_Exception: cannot connect to host; error = Connection timed out (errno = 110 ) - library/Zend/Mail/Protocol/Pop3.php:109
    Generated By: Unknown Account, Aug 11, 2016 at 11:59 AM
    Stack Trace
    Code:
    #0 /home/rradmin/public_html/forums/library/Zend/Mail/Storage/Pop3.php(190): Zend_Mail_Protocol_Pop3->connect('pop.zoho.com', 995, 'SSL')
    #1 /home/rradmin/public_html/forums/library/XenForo/Model/EmailBounce.php(288): Zend_Mail_Storage_Pop3->__construct(Array)
    #2 /home/rradmin/public_html/forums/library/XenForo/Deferred/EmailBounce.php(19): XenForo_Model_EmailBounce->openBounceHandlerConnection()
    #3 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(295): XenForo_Deferred_EmailBounce->execute(Array, Array, 7.99017715454, '')
    #4 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(429): XenForo_Model_Deferred->runDeferred(Array, 7.99017715454, '', false)
    #5 /home/rradmin/public_html/forums/library/XenForo/Model/Deferred.php(374): XenForo_Model_Deferred->_runInternal(Array, NULL, '', false)
    #6 /home/rradmin/public_html/forums/deferred.php(23): XenForo_Model_Deferred->run(false)
    #7 {main}
    Request State
    Code:
    array(3) {
    ["url"] => string(50) "http://www.recumbentriders.org/forums/deferred.php"
    ["_GET"] => array(0) {
    }
    ["_POST"] => array(3) {
    ["_xfRequestUri"] => string(21) "/forums/threads/9717/"
    ["_xfNoRedirect"] => string(1) "1"
    ["_xfResponseType"] => string(4) "json"
    }
    }
    
    Under Email Options
    I have Enabled the automated bounced email handler
    Connection Type: POP3
    Host: pop.zoho.com : 995
    Encryption: SSL

    If there's something I need to fix, please understand the error messages above are greek to me. :confused: So don't get too technical and just assume that I'll understand your advice. Thanxx!
     
  2. Brogan

    Brogan XenForo Moderator Staff Member

    If you have only received two errors in three weeks, it's nothing to be concerned about and is just due to temporary connection issues.
     
    adwade likes this.
  3. adwade

    adwade Active Member

    Thank you so much!
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    To clarify, I presume those aren't the only two bounces in three weeks?

    Do you see any entries in the bounce log - admin.php?logs/email-bounces ?
     
  5. adwade

    adwade Active Member

    I think the bounce process has been working alright as I set it up, but I could be mistaken.

    My bounce log shows...
    Screen Shot 2016-08-16 at 11.36.19 PMa.jpg
    and the hunter user is presently in a Email Invalid (bounced) User State.
     
  6. Brogan

    Brogan XenForo Moderator Staff Member

    That confirms the bounce process is working then so yes, you can ignore those sporadic failures.

    If they get any worse though you may want to look into it.
     

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