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XenForo needs a Lawrence Cole

Discussion in 'General XenForo Discussion and Feedback' started by Fred Sherman, Apr 9, 2012.

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  1. Fred Sherman

    Fred Sherman Well-Known Member

    I don't mean the actual person, because I think he's a tool, but rather someone in that role. They need someone who is the customer interface guy, the marketer, the go-to guy for questions, answers, and issues. Someone who is there specifically to connect with customers on a daily basis.

    Things like this shouldn't exist unchallenged: http://www.adminaddict.net/topic/6066-is-xenforo-dying/

    And when someone brings up valid questions which affect what they invest in for their site forum, threads should be locked. There shouldn't be a perception, let alone reputation that asking legitimate questions from a customer perspective will result in a locked thread.

    For goodness sake, don't turn this into supporting or rebutting the opinions in the link. Thats not the purpose. The purpose is to advocate a more open exchange with the company through a person dedicated to that task.
    Jarod, slinky, Coop1979 and 3 others like this.
  2. jonsidneyb

    jonsidneyb Well-Known Member

    I can say that I know Mike is around, he has picked up two of my tickets and responded to me telling me to get back with him if I had any other issues. The issues turned out to not be XenForo's fault.

    Mike answered fairly quickly. I can't imagine how busy the guys must be with XenForo and dealing with IB. A small team that has done big things.
    Dinh Thanh and DroidHost like this.
  3. Marcus

    Marcus Well-Known Member

    From the linked thread this is this latest post until now, and I agree here:
  4. estranged

    estranged Well-Known Member


    I'm not renewing my license and I'm not buying any paid addons because of these issues and I know I'm not the only one.
    mrGTB and Andrej like this.
  5. jonsidneyb

    jonsidneyb Well-Known Member

    I have all the faith in the world in the XenForo Team.
    Peggy, wickedstangs and Blue like this.
  6. dieketzer

    dieketzer Well-Known Member

    i dont know what all the worry is about. this is nothing more than a return of the classic Kier. the good news is that that implies he will be surprising us with 1.2 and its unpromoted features.
    Peggy and jonsidneyb like this.
  7. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    I am of the opinion that it is better to spend time actually implementing feedback, to respond with software updates instead of responding with promises and assurances.

    It is a waste of time trying to engage topics like this. What can you say to put an end to this kind of speculation? You can refute it, argue it, try to change people's opinions with promises and assurances. But this is always ineffective in my experience, not to mention extremely time-consuming. On the other hand, if you release a major software update then the entire basis for speculation collapses.
  8. ManagerJosh

    ManagerJosh Well-Known Member

    It never hurts from a public relations standpoint to monitor for such posts. I do that for a few companies and associations that has asked me to do so.
  9. Jake Bunce

    Jake Bunce XenForo Moderator Staff Member

    There is definitely a point to be made there. But I still say software updates speak louder than words.

    I am reminded of Office Space. :D

    PR people deal with the customers so the devs don't have to? :p
    Peggy, ibnesayeed, Forsaken and 4 others like this.
  10. whynot

    whynot Well-Known Member

    It's true.
    It's quiet here.
    Digital Doctor likes this.
  11. Slavik

    Slavik XenForo Moderator Staff Member

    These threads are getting pathetic.

    To quote myself http://xenforo.com/community/threads/are-we-dead.29834/#post-342404

    In the space of what, 18 months? They have pushed out the 1.0 stable, 1.1 stable, a big board search solution, a whole flurry of updates inbetween, 2 versions of the resource manager and all while fending off not one, but two lawsuits. On top of that within the next few weeks we could potentially be looking at a 1.2 beta release. Oh, and its whilst theres only two of them opposed to other forum softwares with huge teams working on the product.

    Mike is most certainly around answering questions and dealing with support.

    By XenForo not having updates for you.. how does it effect your board? I mean, your still running the most stable, expandable, interfaceable, engaging forum system out there.

    Are you just going to give it up because you don't get your weekly update?

    I don't think so... and if you are one who would give it up over such petty things... then I would suggest you go enjoy the other offerings out there because you can bug them with your need for a weekly update fix rather than letting Kier and Mike get on with their work and continue to provide you with the high quality platform they have been doing.
    Markos, Peggy, Puntocom and 7 others like this.
  12. p4guru

    p4guru Well-Known Member

    maybe Kier and Mike locked themselves away to concentrate on getting Xenforo fully ready with PHP 5.4 support ?
  13. mrGTB

    mrGTB Well-Known Member

    It's not about proving "anyone wrong", it simply about explaining what's going on. It only takes a quick news announcement to do, is that so hard? I could say more, but what's the point? This thread will get locked soon, so no point doing so here.
  14. Shelley

    Shelley Well-Known Member

    *gets the popcorn ready*
    Peggy, Forsaken, Kim and 8 others like this.
  15. sami simo

    sami simo Well-Known Member

    I left IB /VB after the release of VB4, I planned to convert my forums to XF. but I when I saw that most threads here are closed. I changed my idea, that scare me.
  16. Hyperion

    Hyperion Active Member

    The world can use less public relations. I know I would not miss the White House spokesman; still do not know why his pay is justified.
    Peggy likes this.
  17. Slavik

    Slavik XenForo Moderator Staff Member

    Look at it the other way.

    You put your faith into Xenforo despite the fact that it was being sued by IB. Why? Because it is a superior product.

    If you were that concerned then maybe you shouldn't of hopped on board so fast?

    Whats changed? The product is still as great as it was 2 months ago.
    Peggy, CyclingTribe and jonsidneyb like this.
  18. Slavik

    Slavik XenForo Moderator Staff Member

    1) So trust them. Stop badgering them. Updates will come, just give them the space to work. Not many people would be able to do what these guys are doing simply from a quality point fo view, let alone while being sued by a multi million dollar company. Many would have thrown in the towl by now, they have stuck it out, so give them some credit, give them some space. I imagine things are stressful enough as it is without having people constantly bugging them for updates.

    2) My board supports the livlihoods of multiple people, a matter of being able to put food on the table or not, so if anything I am more qualified than most to discuss the risk of switching.

    3) See point 1
    Peggy likes this.
  19. Fred Sherman

    Fred Sherman Well-Known Member

    No one has addressed the issue. Do they need a full-time marketing guy to manage the customer relationship to avoid this impressions?
  20. Slavik

    Slavik XenForo Moderator Staff Member

    Full time? No. Maybe just someone who once a fortnight gives a little post as to whats cooking, even if its to say nothing of note has happened would be nice. But im not going to lose any sleep if it doesn't happen.
    Peggy and mrGTB like this.
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