Xenforo license has lapsed?

[william1872]

Hi,

Just went to checkout the latest version of Xenforo for my site, and realized my license has lapsed by a few months (I currently have version 1.2 installed), due to having an inactive email address in my profile, (I no longer use the email address I originally purchased with).

How do I go about renewing? Do I need to buy a full license again, or can I get the $40 extension, not quite sure, any help appreciated : )

My domain is: jvfocus.com

Gratefully

William

 

[RobParker]

Submit a ticket to sort out the email issue then it should just be an extension

 

[william1872]

Yeah I went to submit a ticket, but I get the following error sadly, my own fault I should have been on top of this...but haven't been well lately.

XenForo - Error
You must have at least one up-to-date license to access this page.

 

[Paul B]

Use the Contact Us form and we should be able to resolve it.

 

[william1872]

Use the Contact Us form and we should be able to resolve it.

Thanks Brogan, super fast as always

 

[Jeremy]

You can just purchase an extension through your customer area.

You can always use the contact us to submit a ticket.

 

[william1872]

You can just purchase an extension through your customer area.

You can always use the contact us to submit a ticket.

I don't seem to have the option to purchase and extension Jeremy, only the full license. I've just submitted a ticket to support, thanks for your help guys, hopefully hear back soon

Gratefully

William

 

[Jeremy]

Should be seeing "Purchase extras/extensions" directly under the license in your customer area. You won't see this on the purchase page, which is only used for new licenses.

 

[william1872]

Excellent, thanks guys all sorted now