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Xenforo license has lapsed?

Discussion in 'XenForo Pre-Sales Questions' started by william1872, Nov 20, 2014.

  1. william1872

    william1872 Member

    Hi,

    Just went to checkout the latest version of Xenforo for my site, and realized my license has lapsed by a few months (I currently have version 1.2 installed), due to having an inactive email address in my profile, (I no longer use the email address I originally purchased with).

    How do I go about renewing? Do I need to buy a full license again, or can I get the $40 extension, not quite sure, any help appreciated : )

    My domain is: jvfocus.com

    Gratefully

    William
     
  2. RobParker

    RobParker Well-Known Member

    Submit a ticket to sort out the email issue then it should just be an extension
     
  3. william1872

    william1872 Member

    Yeah I went to submit a ticket, but I get the following error sadly, my own fault I should have been on top of this...but haven't been well lately.

    XenForo - Error
    You must have at least one up-to-date license to access this page.
     
  4. Brogan

    Brogan XenForo Moderator Staff Member

    Use the Contact Us form and we should be able to resolve it.
     
    william1872 likes this.
  5. william1872

    william1872 Member

    Thanks Brogan, super fast as always :)
     
  6. Jeremy

    Jeremy XenForo Moderator Staff Member

    You can just purchase an extension through your customer area.

    You can always use the contact us to submit a ticket.
     
    william1872 likes this.
  7. william1872

    william1872 Member

    I don't seem to have the option to purchase and extension Jeremy, only the full license. I've just submitted a ticket to support, thanks for your help guys, hopefully hear back soon :)

    Gratefully

    William
     
  8. Jeremy

    Jeremy XenForo Moderator Staff Member

    Should be seeing "Purchase extras/extensions" directly under the license in your customer area. You won't see this on the purchase page, which is only used for new licenses.
     
    maszd and william1872 like this.
  9. william1872

    william1872 Member

    Excellent, thanks guys all sorted now :)
     

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