Xen Product Manager [Deleted]

[Daniel Hood]

Sorry guys, I had missed that this bug was outstanding. Kept looking at the support site thinking, 'cool, no bugs!'

We'll forgive you. I never really cared, it just kept faking me out after I'd release an update I'd see server errors so I thought I just pushed something that was failing lol.

 

[Chris D]

Chris D updated Xen Product Manager with a new update entry:

Bug fixes

This release addresses a couple of issues:

• Prevents soft deleted products from being viewed without permission
• Check the user state and banned status of a user before sending email to them
• Rebuild the product cache to ensure the navigation tab item count stays correct after deleting/undeleting a product

Read the rest of this update entry...

 

[Robust]

I'd have to say, this add-on has been difficult to use lately.

Does it really remove records if someone charges back? So where am I meant to send DMCA notices or find license URLs? I've spent a while searching, and it seems to remove all associated data, including cart information. I can't track anything back to anything...?

 

[Chris D]

Shouldn't be difficult to use, just ask if you're unsure.

The data you're referring to would be kept in the xenproduct_transaction_log table with a transaction_type of 'cancel'.

There is an issue with carts being deleted, but for some reason this was crossed off my to do list -- carts should be set to "inactive" but I don't think this happens. If you can log a bug report at XenResources.com that'd be appreciated.

Incidentally, you can at least track the transaction back to a specific user via the transaction_details field in the transaction log table. Once you know the user you may be able to take action that way. You can also check the xenproduct_download table - if there's no record of the user in there then they didn't download the product (and therefore you wouldn't have their license URL anyway).

Stay tuned for XPM 1.3 because there will be some changes focused on improved logging which should make cases like this easier to investigate from the front end.

 

[Jake B.]

Shouldn't be difficult to use, just ask if you're unsure.

The data you're referring to would be kept in the xenproduct_transaction_log table with a transaction_type of 'cancel'.

There is an issue with carts being deleted, but for some reason this was crossed off my to do list -- carts should be set to "inactive" but I don't think this happens. If you can log a bug report at XenResources.com that'd be appreciated.

Incidentally, you can at least track the transaction back to a specific user via the transaction_details field in the transaction log table. Once you know the user you may be able to take action that way. You can also check the xenproduct_download table - if there's no record of the user in there then they didn't download the product (and therefore you wouldn't have their license URL anyway).

Stay tuned for XPM 1.3 because there will be some changes focused on improved logging which should make cases like this easier to investigate from the front end.

Going off of this, is an entry created in xenproduct_transaction_log when you use the 'convert cart' feature?

 

[Chris D]

No, it's only used for payment processor transactions.

 

[Robust]

Shouldn't be difficult to use, just ask if you're unsure.

The data you're referring to would be kept in the xenproduct_transaction_log table with a transaction_type of 'cancel'.

There is an issue with carts being deleted, but for some reason this was crossed off my to do list -- carts should be set to "inactive" but I don't think this happens. If you can log a bug report at XenResources.com that'd be appreciated.

Incidentally, you can at least track the transaction back to a specific user via the transaction_details field in the transaction log table. Once you know the user you may be able to take action that way. You can also check the xenproduct_download table - if there's no record of the user in there then they didn't download the product (and therefore you wouldn't have their license URL anyway).

Stay tuned for XPM 1.3 because there will be some changes focused on improved logging which should make cases like this easier to investigate from the front end.

Yeah, I tracked it that far back. I got the user ID from the transaction log table. They definitely downloaded it. I just don't have the URL. A few chargebacks I'm trying to take care of.

 

[Jake B.]

Does it really remove records if someone charges back? So where am I meant to send DMCA notices or find license URLs? I've spent a while searching, and it seems to remove all associated data, including cart information. I can't track anything back to anything...?

Honestly probably isn't worth the time lol

 

[Robust]

Honestly probably isn't worth the time lol

A DMCA notice? Probably not. I have other uses though

 

[kingjavo]

Does anyone have thoughts on how this compares with Resource Manager? I'd like to sell software and the idea would be to hide the link where the file lives so only that person can download it. I know you can send users to an external link using RM, but then I believe you have to track who pays via PayPal and then send them an email manually.

Any thoughts would be appreciated. Thanks!

 

[Daniel Hood]

This should work perfectly for what you want. Though it doesn't quite look comparable to the RM, it has the functionality you described.

 

[Chris D]

You can see it in action here: https://xenresources.com/products

The user adds the products they want to their cart. Once they checkout, they are redirected to PayPal to make payment. Once payment has been completed, their licenses are created automatically.

For each product a user has purchased, they have a license. Viewing that license looks something like this:



Here they can update the details of their license, and download the product associated to the license.

 

[kingjavo]

So I finally figured out that RM does allow the Pay with PayPal feature for a Resource before downloading it. The only problem from what I've read is if my users want to add commercial Resources to sell and collect money, the system uses the site's paypal account as payment instead of the user's? Is this accurate and does [bd] paygates help with this?

 

[Chris D]

The RM does not allow paying with PayPal, it may be the paygates add-on that does. Questions about the functionality of that add-on should be asked to the author as I'm not familiar with it.

Xen Product Manager also doesn't support receiving money to any other PayPal account.

 

[Russ]

So I finally figured out that RM does allow the Pay with PayPal feature for a Resource before downloading it. The only problem from what I've read is if my users want to add commercial Resources to sell and collect money, the system uses the site's paypal account as payment instead of the user's? Is this accurate and does [bd] paygates help with this?

We do have a suggestion out there for the Product Manager to allow for items to go to different paypals but it sounds like you want some sort of classifieds to let your users sell things.

 

[kingjavo]

The RM does not allow paying with PayPal, it may be the paygates add-on that does. Questions about the functionality of that add-on should be asked to the author as I'm not familiar with it.

Xen Product Manager also doesn't support receiving money to any other PayPal account.

Ok, thanks for the help.

 

[kingjavo]

We do have a suggestion out there for the Product Manager to allow for items to go to different paypals but it sounds like you want some sort of classifieds to let your users sell things.

Yeah, that would be nice to have for my Premium users. They can use the external link in RM as an alternative, but I'll stop polluting this with non-Product Manager stuff.

 

[Allan]

I want to congratulate Chris D for the support he gives to this add-on

I find this addon very well done and very stable.

I also think it still lacks some important features, I hope Chris D find the time to add them.

 

[Dadparvar]

Is it possible to also add paypal address, product based?
so that in each product we set to which paypal address the money should be paid.
just like what this does.
Thanks

 

[Chris D]

No, only a single PayPal address is supported.