Do you really think it would be worthwhile for these guys to be covering phones on top of tickets? I think tickets work best from a support stand point because you have a paper-trail and can setup easy canned messages/faqs for the frequently asked questions. As long as Mike & Kier offering quality support with good response times, I feel as though phone support should be an after-thought if not completely inadequate.
Until AND unless there are more to the team than just the two of them and Ashley who is the business side, I don't see a phone support being added. Unless it is one of those automated chat bots. And to be honest, that would annoy the heck out of me.Remember there's only two guys that I can see doing this. It'd be very hard for them to also offer phone support but in the future when the team and XenForo grows I'm sure we'll see a form of phone support. I don't know anything about that though. You've just got to consider the limitations of a two man army sometimes here.
99.999999 % of your questions can be answered right here in the forum.
From a consumer standpoint, maybe. From a provider's standpoint, telephone support is inefficient and expensive. Especially for a small provider.There is a business need for phone support...
I would just like to say that potatoes are expensive little buggers these days.From a consumer standpoint, maybe. From a provider's standpoint, telephone support is inefficient and expensive. Especially for a small provider.
If you're paying me $40 a year as a customer and I have to pay several technically qualified people to talk to you every few months to answer some question that is clearly on the site in a FAQ or KB, or listen to you ramble for ten minutes about how cold it is where you live and how much potatoes cost these days, I'm losing money on you.
No but comparethexenforospud.com isThat gives me an idea, anyone know if comparethespud.com is registered?
From a consumer standpoint, maybe. From a provider's standpoint, telephone support is inefficient and expensive. Especially for a small provider.
If you're paying me $40 a year as a customer and I have to pay several technically qualified people to talk to you every few months to answer some question that is clearly on the site in a FAQ or KB, or listen to you ramble for ten minutes about how cold it is where you live and how much potatoes cost these days, I'm losing money on you.
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