When a user cancels are recurring payment in XF, does it stop payments in Paypal and Stripe?
- Thread starter Will Franco
- Start date
Gene Steinberg
Well-known member
Hmmm.....We've been doing this for several years with PayPal. At this stage, offering another payment option might be confusing. Suggestions?
Lee
Well-known member
Offer it as an alternative for an extended period of time and gradually phase out paypal?
Gene Steinberg
Well-known member
We have recurring payments set in PayPal, so those won't easily change.
We have now set up Stripe, but it has a single annoying limit: It won't accept recurring payments (subscriptions) for intervals of more than a year, so our five-year upgrade can't use Stripe (but the lifetime can since it's a single payment).
We're also having problems integrating Apple Pay, Google Pay, etc.
We have now set up Stripe, but it has a single annoying limit: It won't accept recurring payments (subscriptions) for intervals of more than a year, so our five-year upgrade can't use Stripe (but the lifetime can since it's a single payment).
We're also having problems integrating Apple Pay, Google Pay, etc.
Will Franco
Active member
FYI: over 50% of our users pay us through PayPal. I'm sure we would lose some of those sales if we offered Stripe only.
Will Franco
Active member
What's the use case for this? I ask because Xenforo is our membership software.
Just keep running into common issues where people want to cancel, or coupons, or reminders, or whatever else just isn't quite there yet. I use it for quite a few also, but people are constantly complaining and thinking about trying something else. Ive looked around, and all the ones I found ask for like 5%-10% rev, might just be the best option for that added level of scale.
Will Franco
Active member
What is that postback used for?
mattrogowski
Well-known member
The postback is the IPN notification to the site that informs XF about the payment and processes the upgrade. My post was referring to the fact that with Stripe you need to set this postback/webhook URL up manually, whereas with PayPal it's set within the payment request itself.
cdub
Well-known member
Stripe is awesome. Users never leave the site and can cancel on the site. Never going back to Paypal
Will Franco
Active member
How do you handle the following scenarios: failed payment and card expires.
KEY: when a payment fails in Stripe, at what point does the user group get downgraded in Xenforo
Many thanks,
-W
mattrogowski
Well-known member
XF expires the upgrade 24 hours after the date it was due to expire if it hasn't received a webhook postback to extend it. It's not directly related to the number of tries set up in Stripe. It's a deadman's switch XF's side that just ends if it isn't kept alive for another month.
Will Franco
Active member
To make sure I understand this (and thank you for helping)...
Mike pays through Stripe. He has recurring user upgrade that expires tomorrow. Mike's last payment failed because his card expired. Tomorrow comes. Mike's user upgrade is removed. A few days later, he updates his card in Stripe.
Outcome: He doesn't have the user upgrade he's paying for.
This is a non-issue because he will reach out to us.
Am I missing anything?
Many thanks,
-W
Separately, how do you handle receipts?
Mike pays through Stripe. He has recurring user upgrade that expires tomorrow. Mike's last payment failed because his card expired. Tomorrow comes. Mike's user upgrade is removed. A few days later, he updates his card in Stripe.
Outcome: He doesn't have the user upgrade he's paying for.
This is a non-issue because he will reach out to us.
Am I missing anything?
Many thanks,
-W
Separately, how do you handle receipts?
cdub
Well-known member
The stripe.com dashboard has a ton of reports and features
Will Franco
Active member
This creates a security risk, as far as I understand it.
And same as you, we are forced to ask users to cancel a user upgrade and then purchase it again. Since the user initiates the request: cancel and then resubscribe is an inconvenience but not a dealbreaker.
I don't think Xenforo cares about the card that's on file at Stripe, only the subscription (see below).
I wonder if Stripe has a feature to send an update your card email? That would solve the problem? I need to research that.
mattrogowski
Well-known member
For the most part Stripe should actually update card details when they expire, as they work with the card providers to update the details automatically.
cdub
Well-known member
As I understand there's a secure API XF could use.
Jake B.
Well-known member
Card details entered never go to your server, it's all done using Stripe.js to collect them. Would be a bit nicer if they used Stripe Checkout instead, but either way Stripe does have a customer portal functionality that can be integrated to allow people to update their card details and such, and it's extremely easy to implement. Made a suggestion about it quite some time ago https://xenforo.com/community/threa...ate-payment-details-when-using-stripe.195341/
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